Salt Lake City

Consumer Protection

In order to strengthen consumer rights and protect local residents from predatory and unethical business practices, Salt Lake City is developing a new consumer protection program. Currently, we are collecting consumer complaints for informational purposes and may use them to inform future city policy.

If you believe that you have been the target of an unfair or unethical business practice and:

You are a resident of Salt Lake City    –or–    The business is located in and licensed by Salt Lake City*

–we would like to hear about your experiences and concerns.

Please be aware that the city will not pursue monetary restitution, provide legal advice, or act as legal counsel in any legal action you choose to pursue, but your input will help the city identify businesses and practices in need of better regulation. Though the city may not investigate all complaints, you may be contacted by the city for additional information.

Step 1: Create member login or login with your Gmail or Facebook account by clicking on the relevant icon.

Step 2: Fill out the form. Once you have entered your information you may upload documents.

Step 3: Our Consumer Protection staff will review your complaint and may contact you at the email or phone number you use to create your account.


*Certain types of businesses are not required to be licensed by Salt Lake City. If the business or individual in the complaint does not fall under the city’s jurisdiction, your complaint may be referred to the state Division of Consumer Protection or Division of Occupational and Professional Licensing.