To request a City response to a concern about public access to Salt Lake City government services, activities, programs, or facilities, please contact the ADA Coordinator.
If you are a Salt Lake City employee and would like to request an accommodation or have a disability-related concern or complaint regarding your employment, please contact the City’s Human Resources Department at (801) 535-6405.
Grievance Procedure Under the ADA
This Grievance Procedure is established to meet the requirements of Title II of the Americans with Disabilities Act of 1990. It may be used by anyone to file a formal complaint alleging discrimination on the basis of disability in the provision of City services, activities, programs, and facilities.
The complaint should be in writing and contain information about the alleged discrimination such as the name, address, phone number of the complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for people with disabilities upon request.
The complaint should be submitted by the grievant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Ashley Lichtle, ADA Coordinator
Office of the Mayor
451 South State Street, Room 345
Salt Lake City, UT 844114-5474
Within 15 calendar days after receipt of the complaint, ADA Coordinator or designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, ADA Coordinator or designee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City and offer options for substantive resolution of the complaint.
Appeal of Decision
If the response by ADA Coordinator or their designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of within 15 calendar days after receipt of the response to the Mayor or his / her designee. Within 15 calendar days after receipt of the appeal, the Mayor, or designee, will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Mayor, or designee, will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by ADA Coordinator or designee, appeals to the Mayor or designee, and responses from these two offices will be retained by the City for at least three years.
Click here for the interactive Grievance Form.