Salt Lake City

Human Resources

Phone: (801) 535-7900

Supervisor Boot Camp

Supervisor Boot Camp

Supervisor Boot Camp — This is a course available to anyone who has direct reports (leads, supervisors, managers, directors) to improve their leadership skills. It meets 4 hours a week for 8 weeks. It is a wonderful opportunity to meet supervisors from other departments and become a more effective leader overall. Topics include: City Government 101, Leading an Effective Team, Project Management, Policies & Procedures, Employee Relations, Excelling as a Supervisor, Managing a Changing Workforce and Handling Difficult Conversations. When all modules are completed, you will receive a certificate of completion at our annual graduation ceremony.

LocationDates & TimeRegistration
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Supervisor Boot Camp Program Overview

Module & ContentsCourse Synopsis
Module 1 – City Government 101:  
Welcome, Introduction, & Program Overview
City Budget Overview
Safety, Worker’s Comp; Liability Exposures
This module gives you an overview of city’s operation. You’ll learn how budget process works from department to city, and eventually to the Council. Also, you’ll be informed of our compensation philosophy/procedures; and gain a crucial understanding on risk management.
Module 2 – Policy/Procedure Compliance:  
Emergency Management
Employment Policies, FMLA, EEO, Harassment Prevention, ADA
You’ll learn your roles & responsibilities in helping city achieve its sustainability and emergency management goals.  
Many HR policies have been recently updated. Some added, some deleted, and some modified. This module gives you an overview of all employment related policies and procedures that you need to have in your tool box.
Module 3 – Employee Relations:  
Handling Disciplinary Action
Employee Relations: This module will provide you with the know-how’s when you are faced with problematic behaviors or performance issues.  You’ll learn the updated policies/procedures related to the disciplinary actions.
FMLA and Leave Practices: The objective is to familiarize supervisors with the specific job protected leaves and income protection benefits that the City provides to employees. Additionally, it is important to know how these leaves coordinate with law/MOU’s/policy/payroll and what role you should be taking as a supervisor.
Module 4 – Leading an Effective Team:  
Team/Trust Building
Being a Coach Leading Change
Trust is arguably the most misunderstood word at work. It’s also the one of the most important.Developing teams that embrace change, have confidence in each other and are engaged in their work starts with team leads that actively focus on ensuing strong relationships with and between their team members.
Module 5 – Excelling as a Supervisor:  
From Buddy to Boss
Motivating Employees to be Their Best
This course will examine the difference between being a manager and being a leader. We will look at the foundational elements of fostering competent, confident people who own their performance.

These elements include: understanding the difference between intrinsic and extrinsic motivators; system thinking; organic performance feedback; creating a line of sight between employee performance and the City’s mission; and organizational factors that undermine the desired employee performance ownership. We will examine best-practice examples, and develop action plans to apply what we learn.
Module 6 – Effective Communication:  
Dealing with Difficult Conversations
Difficult conversations occur when the stakes are high, opinions vary and emotions run strong. The first rule of handling difficult conversations is to handle yourself and your own emotions. Participants will learn how to recognize and manage their own emotions, how to increase safety during conversations, how to recognize when our own stories are interfering with communication and how to best prepare for a difficult conversation as a supervisor. 
Module 7 – Process Improvement:  
Basic Project Management Skills/Processes
Process improvement is the proactive task of identifying, analyzing and improving upon existing business processes with an organization for optimizations and to meet standards of quality.  When processes work well, they can significantly improve efficiency, productivity, and customer satisfaction.  In this course we’ll learn the value of process improvement, as well as simple approaches and practical tools for improving processes.
Module 8 – Managing a Changing Workforce:  
Engaging a Multi-generational Workforce
A multi-generational workforce is both a challenge and a reality in today’s workplace. For the first time in American history we have four generations in the workplace, with a fifth on the verge of entering the workforce, which often results in difficult challenges. Even so, the diversity of knowledge, skills, and abilities contained within each generation store enormous positive potential for organizations and individual workgroups if tapped properly…but knowledge is the key. In this course we will define the four generations currently in the workforce; discuss their traits, strengths, and influences; and learn how to bridge the so called “Generation Gap”.

View the video from the 2018 Supervisor Bootcamp Graduation Ceremony below: