Report to the Consumer Protection Program

Salt Lake City works to create an ethical and fair business environment. The Consumer Protection program helps advance that goal. We want consumers to make purchasing decisions with confidence. We want businesses participating in a fair local economy.

About this Program

The SLC Consumer Protection program lets people report unethical or unlawful business practices. You can submit a complaint, and we will do our best to help you.

In our Division, we recognize the distinct qualities of housing as a consumer product. Households in the city face specific challenges households finding adequate housing. The Consumer Protection program gives special attention to housing-related issues and concerns. However, this program accepts other kinds of consumer complaints.

Please be Aware

If you are at risk of losing your housing, contact the Tenant Resource Center.

You should not use this portal to report dangerous conditions on public property in the city. In the event of an emergency, please call 9-1-1. For non-emergencies, please contact:

Police department
Fire department
Public utilities
Other relevant City department(s)

Reports for this program help us identify regulation needs in the city. Your input helps us identify these needs. This program cannot:

Pursue monetary restitution.
Provide legal advice.
Act as legal counsel if you take legal action.

While we may not investigate all complaints, we may contact you for more information.

Use bullets and keep them concise.

Highlight key information people should know upfront, like:
Cost
How long it takes to do
Key eligibility criteria
Penalties

SUBMIT A COMPLAINT

Before You Submit a Complaint

Collect as much information as possible about your complaint. The more specific the information, the more useful it is. It may be helpful to know:
- Who is the complaint against? Tell us the name of the business and the names of any people involved.
- What is the complaint about? Tell us what happened. What was the outcome of the incident?
- When did the incident take place?
- Where did the incident take place? Was it a specific branch location, over the phone, or through email?
- What evidence or documentation do you have?
Decide how much information you want to share. Do you want to leave an anonymous complaint? Do you want us to follow up with resources or questions.
You may not have all the information when you submit your complaint. This is okay. You can email more information to [email protected]. If you send us follow-up information, please tell us the case number of your complaint in the email.

How it Works

Tell us what happened.
Provide us with details about the incident or interaction. You can do this by completing the form under ‘Submit a Complaint.’
We will get back to you.
We will contact you after we receive your complaint. We will share information about available resources and how to resolve your complaint.
You help us fix the big problems.
Your experiences helps us identify problematic businesses and practices. These complaints documents larger trends. With this information, we can better protect people from unethical business practices.