Building an Accessible and Inclusive City
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Salt Lake City is committed to making our programs, services, and public spaces accessible to everyone.
We believe accessibility benefits all residents, visitors, and employees, helping our community live, work, and thrive together.
About the ADA and Our Mission
The Americans with Disabilities Act (ADA) is a federal law that protects the rights of people with disabilities.
Under the ADA, Salt Lake City ensures equal access to:
- City facilities, sidewalks, and streets
- Programs, services, and events
- Digital content and communication tools
- Employment and hiring practices
Our mission is to remove barriers, promote inclusion, and create an accessible city for all.
Our Focus Areas
Built Environment
We are working to ensure that sidewalks, curb ramps, crosswalks, and public buildings are accessible and safe. If you notice a barrier in the public right-of-way, please report it here.
City Programs and Services
Every city department is responsible for providing equal access to services, meetings, and events. If you have a concern about accessibility for city programs and services report it here.
If you feel you were treated unfairly or differently when using city programs, services, meetings, or events, you can file a formal complaint here. The City will review your complaint and respond as required by law.
We offer reasonable accommodations for residents who need assistance participating.
Request a Translator or Interpreter.
Digital Accessibility
Salt Lake City is updating its websites and digital documents so everyone can use them, including people with disabilities. Learn more about the City’s effort in digital accessibility.
Request a document or webpage in an alternative format.
Employment Accessibility
Salt Lake City is an equal opportunity employer. We provide reasonable accommodations during recruitment and employment for qualified individuals with disabilities.
Learn more about jobs and accessibility.
If you are a Salt Lake City employee and would like to request an accommodation or have a disability-related concern or complaint regarding your employment, please contact the City’s Human Resources Department at (801) 535-6405.
Community Engagement
The Accessibility and Disability Commission advises the City on accessibility policy and inclusion efforts. Residents are encouraged to participate in meetings and share feedback. You can learn more about the Accessibility and Disability Commission.
Policies and Procedures
For full transparency, Salt Lake City publishes its ADA policies online.
Forms
You can file a formal complaint alleging discrimination on the basis of disability in the provision of City services, activities, programs, and facilities using this form:
Use this form to report barriers or challenges you experience or observe with City services, programs, activities, digital services, platforms or facilities.
Use this form to report problems with the mySLC.gov website, mySLC Mobile App, or SLC.gov.
Please describe the issue, the page where it happened, and your device. A screenshot is helpful if you have one.
Before submitting, try refreshing the page, restarting your app or device, and clearing your browser cache and cookies.
Community Resources and Guides
Frequently Asked Questions
How do I request an accommodation for a city meeting or event?
Contact the City department hosting the event. We recommend submitting requests at least five business days in advance.
Who do I contact about accessibility concerns?
You can report an issue or contact the ADA Manager directly.
What standards does the City follow for accessibility?
Salt Lake City follows the ADA and Section 504 of the Rehabilitation Act, as well as WCAG 2.1 Level AA standards for digital accessibility.
How can I report a sidewalk or curb ramp issue?
Use the Public Right-of-Way Report Form or call the Public Services Department.
How can I file an ADA grievance?
Use the ADA Grievance Form or email the ADA Manager. You will receive a written response within 15 business days.
Are Salt Lake City’s websites accessible to screen readers?
The City strives to maintain full accessibility. If you encounter barriers, please contact the ADA Manager or report it on our website.
How can I stay informed about accessibility projects?
Follow updates from the Office of Access & Belonging or sign up for our Mayor newsletter.
You can also check out our MyStreet Accessibility Page for updates.
Need Assistance?
Angela Haylock
ADA Manager
Office of the Mayor
451 South State Street, Room 345
Salt Lake City, UT 84111
Phone: 801-535-6235
TTY: 711
Email: [email protected]