Salt Lake City

SLC.gov

CITY SERVICES INFORMATION


Click the City department tab for more information on how services are currently being provided.

Please note – All city offices within the City & County Building at 451 S State St, Salt Lake City, UT 84111 are closed to the public. Visit www.slc.gov/city-directory for a complete list of City departments and divisions. 

Office of the Mayor

The Mayor’s Office staff are currently working a hybrid schedule. You can reach administrative staff at (801) 535-7704 from 8:30 a.m. to 5 p.m. You can also send an email at mayor@slcgov.com.

For a list of of constituents services visit: https://www.slc.gov/mayor/contact-and-requests/.

Salt Lake City Council

Council Office staff is working remotely but is checking email (council.comments@slcgov.com) and voicemail (801-535-7600) regularly throughout the day, so that we can respond quickly.  

To help reduce the transmission of COVID-19, the City Council will return to virtual public meetings starting August 17. The return to online meetings follows an increase in COVID-19 cases in the City and elsewhere. This change in meeting attendance is a precautionary measure for the safety of the public and City employees and is based on the latest reports from the Centers for Disease Control and Prevention. The Council will return with hybrid or in-person meetings when appropriate.

Please call our main phone line (801-535-7600) to hear a recording of upcoming agenda items and public hearings or visit the Council agendas webpage.  More information on how to attend meetings virtually, can be found here

Airport

The Salt Lake City International Airport opened the first phase of its brand new facility in fall 2020. The New SLC includes an elevated roadway to drop off passengers, a larger parking garage, a central terminal and two new concourses.

An interactive map is available at slcairport.com/maps/airport-map to assist passengers in finding their way from curb to gate. The website also includes information about parking, EV charging stations, shops and restaurants as well as airlines and flights. Plus, a SLC International phone app is available to download on the App Store and Google Play to help passengers navigate the new airport.

For those coming to the airport to pick up passengers, a Park and Wait Lot is available with flight information boards where drivers can remain until passengers have their bags and are curbside and ready to be picked up. Or, for those picking up passengers in the terminal, a Greeting Room is located post security on the second level. Masks are still required to be worn while in the airport.  

Please visit https://slcairport.com/

Building Services, Permits and Inspections

Salt Lake City Citizen Access Portal:

Use this portal to Schedule/Reschedule/Cancel inspections, looking up permit details, etc.


The Building Permit Office at the City and County Building is closed to walk-in customers, however, building inspections staff will continue to make building inspections in the regular routine. All online services are available for permits and plan review.  Plan review is continuing by staff working from home.

Staff is available by appointment only on Monday through Thursday from 8:00 a.m. – 2:00 p.m at the City and County Building in Room 215.

Any questions can be directed to online staff at: slcpermits@slcgov.com or call 801.535.7968 between 7:30 a.m. and 4:30 p.m. 

Starting Aug. 16, 2021 a cashier will be available by appointment only at the City County Building for business licensing, hive passes, and permits from 8:30-3:00 with a half an hour to an hour lunch Monday through Thursday.


Building Inspections

Salt Lake City Building inspectors are here to ensure the safety of construction by enforcing the building code.  You can reach us at (801) 535-7224  Monday thru Friday 7:00 a.m. to 3:30 p.m.

Please check the Building Services website for updates and all additional information https://www.slc.gov/buildingservices/.

We will be responding to all inquiries via email at building.services@slcgov.com. If you prefer to call, please dial 801-535-7224.

Business Licensing

Salt Lake City Citizen Access Portal:

Use this portal to Schedule/Reschedule/Cancel inspections, looking up permit details, etc.


Please contact our staff by email business.license@slcgov.com or leave a message at (801) 535-7721 and someone will get back with you.

Starting on Aug. 16, 2021 staff will be available for business licensing and hive passes appointments at City County Building from 8:30 a.m. to 2:30 p.m. Monday through Thursday.

CLICK HERE if you would like to renew an existing business license or apply for a new license online with a credit or debit card. You will first be required to register for an account before you use the online service.

Capital Asset and Real Estate Services Team

For your convenience we have created online permit applications to reduce the need to travel to our office.  You can now find applications for Sidewalk Vendors and Special Events online. For all new Encroachment permits please email Olga.Crump@slcgov.com for assistance.

The City is working to implement an online application for this in the very near future.  If you have any further questions, please see contact information at the Team’s webpage:  https://www.slc.gov/can/real-estate-services/

If you have any further questions, please see contact information below:

Shellie Finan, Real Property Manager – Property Management and Real Estate related questions – shellie.finan@slcgov.com

Olga Crump, Real Property Agent – Encroachment, Easement and Commercial Lease related questions – olga.crump@slcgov.com

Amanda Fitzwater, Permit Specialist – Sidewalk Vendor related questions – Amanda.fitzwater@slcgov.com

City Attorney and Recorder's Office

Service of Notice of Claims, Subpoenas or Complaints on Salt Lake City Corporation should be accomplished in the following way:

Notice of Claims:  All notices of claims can be mailed to: Salt Lake City Recorder, P.O. Box 145515, Salt Lake City, UT 84114-5515 OR emailed to slcrecorder@slcgov.com.  To be timely, the notice of claim must be mailed/emailed on or before the deadline for filing, which will be determined by the postmarked date on the envelope/email.

Subpoenas and Complaints:  To serve a Subpoena or Complaint on Salt Lake City Corporation, please contact Katie Nichols in the Salt Lake City Attorney’s Office to arrange for acceptance of service.  She may be contacted at (801) 535-7663 or at Katherine.Nichols@slcgov.com

Please note that only Salt Lake City Corporation can be served at the Salt Lake City Recorder’s Office.  To serve an employee of Salt Lake City Corporation, please refer to the options provided in Rule 4 of the Utah Rules of Civil Procedure for service on individuals.

Civil Enforcement

Our offices at Plaza 349 are closed to walk-in customers for the foreseeable future. We are still committed to providing excellent customer service. You can visit our website at https://www.slc.gov/buildingservices/civil-enforcement/.

We continue to respond to all email inquiries at civilenforcement@slcgov.com. If you prefer, you may also call 801-535-7225; while we are not in the office to answer your call, we monitor this voicemail box frequently by remote access. Please leave a detailed message and someone will follow up on your complaint or return your call as soon as possible. We appreciate your patience during this unprecedented time as we continue to serve Salt Lake City.


Community & Neighborhoods (CAN)

The City & County building is currently closed and Community & Neighborhoods (CAN) staff are working remotely.

CAN divisions include Transportation, Housing and Neighborhood Development, Planning, Building Services and Civil Enforcement, Capitol Asset and Real Estate Services Team.

More information on each division can be found here.

Compliance and Parking Enforcement

The Compliance Division consists of the following units: Impound Operations (towing and the impound lot are contracted services), School Crossing Guard, Pay Station Maintenance, the Main Library Parking Garage, and Parking Enforcement. These units enhance safety and accessibility for residents and visitors.

The Compliance Division can be reached at 801-535-6628 from 8 a.m. to 5 p.m. or at parkingenforcementmailbox@slcgov.com. For more information about Compliance in Salt Lake City, please click here.

Economic Development

The Salt Lake City Department of Economic Development consists of two divisions, the Business Development Division and the Salt Lake City Arts Council.

Departmental employees are currently working a hybrid schedule between our respective offices at the City & County Building and Finch Lane Gallery, while also still telecommuting part-time.

We are committed to serving our residents, businesses, artists and arts organizations.
Our websites www.slc.gov/ed and www.saltlakearts.org are great resources for regular updates from our organizations. If you’d like to contact a member of our team, please reach out using the information below.

Salt Lake City Department of Economic Development & Business Development Division:
Schedule: Monday-Friday 8:00 a.m. – 5:00 p.m.
Phone: (801) 535-7200
E-mail: ed@slcgov.com


Salt Lake City Arts Council:
Gallery Hours and Arts Council Staff Schedule (Subject to Change):
Tuesday, 9:30 a.m. – 8:30 p.m.
Wednesday 9:30 a.m. – 5:00 p.m.
Thursday 9:30 a.m. – 5:00 p.m.
Phone: (801) 596-5000
E-mail: info@saltlakearts.org

Engineering

The Engineering Division continues to operate with modifications to adhere to local health guidelines. The Engineering Division can be reached at engineeringinfo@slcgov.com or 801-535-7961.

Event Permits

The Special Event Permit office is open by phone or email only from 9 a.m. to 5 p.m. You can reach staff at eventpermits@slcgov.com or 801-535-6105. If you would like to schedule a video meeting or meet in person, please email eventpermits@slcgov.com.

Facilities and Streets

Facilities staff continue to operate with modifications to adhere to local health guidelines. The Facilities Division can be reached at 801-535-7280 or facilities@slcgov.com. Hours are 8 a.m. to 5 p.m. More information about this division can be found here.


Streets

Streets crews and staff are adhering to local health guidelines in order to continue providing critical maintenance and operations on Salt Lake City roads.

The Streets Division can be reached at 801-535-2345 or streets@slcgov.com. More information about this division can be found here. Hours are 8 a.m. to 5 p.m.

Fire Department

Use this portal to apply or check on a permit as well as to schedule/cancel an inspection.

For Questions, concerns, or compliments please contact us here: https://www.slc.gov/fire/contact/

General Inquiries: 801-799-3473 (FIRE)


Non Emergency Fire Concerns: 801-799-3000

Life Safety Concerns: 911

More information: www.slcfire.com

Housing and Neighborhood Development

All customers who regularly visit us in the office to make monthly payments are asked to call 801-535-7228 and make your payment using a credit card or an electronic check. We request you continue making your payments over the phone until the City returns to a normal schedule.

If paying by check or money order, please place the payment in an envelope and deposit it in the drop box located on the south side of the east entrance to City and County Building (enter between 400 and 500 South at 200 East).

HAND manages public meetings for the Housing Trust Advisory Board (HTFAB) and the Capital Development/Capital Improvement Program (CDCIP) Board. HAND has been working with the City Council office regarding public meetings that are slated for the HUD Consolidated Plan and Action Plan in March and April and plan on following the same procedures that the City Council is following.

At this time, most HAND staff will be telecommuting but are still available by phone or email. However, please be aware that we are no longer accepting walk-in business such as applications, contract management, or payments. Click here for a staff directory, https://www.slc.gov/hand/about-hand/contact-us/

If you have any questions, please call us at 801-535-7228. For information about HAND, please visit: https://www.slc.gov/hand/

Human Resources

The Human Resources (HR) Department consists of divisions dedicated to: Benefits, Workplace Equity, Compensation, Training/Development, Leave Management, Recruitment, Business Management Support and Information Systems/Onboarding. HR staff are currently working a hybrid schedule which includes time in the office (or an assigned department) and remote work. Consistent with health and safety guidelines, Human Resources is meeting with its primary customers – City employees – by appointment. Employees may contact the relevant HR professional by visiting  Contact Us | Human Resources (slc.gov) or at 801-535-7900

Human Resources also provides computer access for job applicants – employees or non-employees – in Salt Lake City who may not have a computer available for personal use. These computers are available in the Human Resources office for candidates to use to apply for a Salt Lake City job using the online portal. Please contact a recruiter at Contact Us | Human Resources (slc.gov) or 801-535-6699 to make an appointment to apply for a position. 

Justice Court

The Justice Court is open Monday to Friday, 8 a.m. to 5 p.m.

With the exception of jury trials and bench and motion calendars, all court hearings are being held virtually.  Any individual may be seen by a judge in person or remotely. Individuals may come to the court to use our computers, courtrooms (limited capacity) or private room booths for court hearings, for payments, questions with staff, to meet with their attorney, paperwork etc. 

All of virtual court links are updated weekly and available to the public at: https://www.slc.gov/courts/virtual-court-links-via-webex/   

Please go to the webpage https://www.slc.gov/courts/ and use the emails or the Request to Judge form for all correspondence possible. 

The phone number to call is 801-535-6300.  Phones are open Monday to Friday from 8:30 a.m. – 4 p.m.

Chat: Chat is available for use when an agent is on line during the day.

Criminal Email:  criminalsection@slcgov.com

Jury Email: jury@slcgov.com

Jury Hotline: 801-535-6430 Phones are open Monday to Friday from 8:30 a.m. – 4 p.m.

To determine if you have been selected or to complete the Juror Questionnaire, click on the following link:  survey.jurorsearch.com Once you are at the site, input your 8 digit juror number found on your letter.

Traffic Email:  traffic@slcgov.com

Small Claims Email: smallclaims@slcgov.com

Parking Ticket Information

NOTE: The Civil and Collections Department is closed to the public due to COVID-19. All hearings are held online CLICK HERE. If you wish to speak with a Collections Officer please contact our staff by email collections@slcgov.com or call (801) 535-7100 and someone will get back with you.

Parking and Civil Citation Payment Options:

  • Online Payments: CLICK HERE
  • Payments by phone: (801) 535-6116
  • Mail Payments:

If mailing in your payment, make checks or money orders payable to Salt Lake City Corporation. Enclose the parking notice, snow removal, ground transportation, delinquent letter or billing notice with your payment for proper credit. Enclose the correct amount due. Late payments will be credited as partial payments. Please write the citation number on your check or money order. Do not mail cash.

Mailing address for payments:

Salt Lake City Corporation
PO Box 145580
Salt Lake City, UT 84114-5580


Contest a parking ticket: Parking citations must be contested within 20 calendar days from the date the ticket is issued. Appeals are not allowed after 20 calendar days. For more information regarding contesting parking tickets, please click here.

Visit https://www.slc.gov/Finance/hearings-and-collections/ for more information.

Starting on Aug. 16, 2021 the following services will be available by appointment only at the City and County Building:

Hearing Officer – For hearings of civil citation will be available by appointment from 8:30 a.m. to 2: 30 p.m. Monday through Thursday.

Collections – Collections on civil citations and overdue business licenses will be available by appointment from 8:30 a.m. to 2: 30 p.m. Monday through Thursday.

Business Licensing–  Business licensing and hive passes, , appointments will be available from 8:30 to 2:30 Monday through Thursday.

Cashier – Payments for civil citations, business licensing, hive passes, and permits will be available from 8:30 a.m. to 3 p.m. with an hour lunch break Monday through Thursday.

Planning

Beginning July 26, a staff member will be available at the planning counter at the City and County Building by appointment only.

The Salt Lake City Planning Division is currently working a hybrid schedule. You can reach all staff members via email or phone by visiting our  staff directory.

For planning related questions email zoning@slcgov.com.

Police

The Public Safety Building located at 475 S 300 East is open to the public for all business and residents’ needs.

Appointments are preferred. The lobby doors may be locked, but a security officer is at the desk to open the door for walk-in business needs and appointments.

Masks are required for those who are not vaccinated.


Depending on your needs, there are a variety of ways to contact the Salt Lake City Police Department. If your inquiry is not an emergency, please consider using one of the following methods of contact. For a complete list of resources and contacts visit https://www.slcpd.com/contact-us/.

Non-Emergency: (801) 799-3000. The non-emergency phone number keeps our 911 phone lines open to help those who require an emergency response. You also may want to check out our online reporting options, which generally are good for cases that have no suspect information and no injuries but require a police report for insurance purposes.


General Information: (801) 799-3100. If you need directions to the Public Safety Building, lobby hours, or seek to follow-up on an old case and do not recall the case number or investigator’s name. This is not the number to start a case or file a complaint.


Community Outreach Unit / LGBTQ Contact: (801) 799-3367. All community engagement inquiries should be directed to this number.


Community Connection Center: (801) 799-3533. Providing a safe environment for individuals to access individualized care, support, and appropriate community resources.


Impound Lot: (801) 799-2430: To get your car out of impound you must obtain the proper release form available at the impound lot located at 2150 W. 500 S., SLC. The impound lot is open 24 hours a day, 7 days a week.


To file a police report online visit https://www.slcpd.com/resources/online-report/

Public Lands

The Public Lands Administrative Building remains closed to the public due to construction inside the building. However, in certain circumstances appointments may be made by contacting Public Lands. The City Cemetery and Regional Athletic Complex Offices are open to the public. We request that you wear a mask if not fully vaccinated. To make a reservation or set an appointment with us, please visit our website to find contact information for the relevant division or program: https://www.slc.gov/parks

For more information and to access the list of closures and changes to the City’s parks and trails, please visit slc.gov/parks/public-lands-covid-19-precautionary-measures/.

Golf – Phone: (801) 485-7730 | Email: golf.admin@slcgov.com

Parks – Phone: (801)535-7800 | Email: parks@slcgov.com

Trails and Natural Lands – Phone: (801)535-7800 | Email: openspacecomments@slcgov.com

Urban Forestry – Phone: (801)535-7818 | Email: urbanforestry@slcgov.com

SLC Public Library

All City Library locations have moved to Expanded Services and hours. Most areas of each Library will be fully open, more public computers will be available, and study rooms will be available for individual use.

This marks a return closer to pre-pandemic levels of service. Most areas of each Library will be fully open, more public computers will be available, and study rooms will be available for individual use.

Our staff will continue to wear masks while serving you. All patrons are encouraged to wear masks while in the Library. By order of the City, unvaccinated persons are required to wear a mask in City buildings. And if you’re not ready to return to the buildings, curbside pickup will still be available with Holds To-GoNo appointment necessary; walk-ups / drive-ups are welcome.

Expanded Services Hours:

Mon–Thu • 10am–9pm
Fri–Sat • 10am–6pm
Sun • 11am–5pm (Main Library only)


COVID-19 Precautions

The health and safety of our patrons and staff is the Salt Lake City Public Library’s number one priority. We are monitoring the Coronavirus situation very closely, particularly as it relates to the impact on public spaces, public gatherings, and best practices.

Facebook: https://www.facebook.com/slcpl

Twitter: https://twitter.com/slcpl

Instagram: https://www.instagram.com/slcpl

Public Services Department

Public Services consists of the Administrative Services (Office of the Director), Compliance, Engineering, Facilities, Fleet, and Streets divisions. Many of our staff and programs are considered to be essential and, as such, we are striving to continue essential operations while observing the prescriptive measures associated with COVID-19. Visit https://www.slc.gov/publicservices/covid19/ to see how each of our divisions can be best reached during COVID-19. 

If you have a general department question, please feel free to call (801) 535-7116 or email publicservicesinfo@slcgov.com.

Public Utilities

With concern for public and employee safety during COVID-19, our main facility at 1530 S. West Temple in Salt Lake City is open on a limited basis. Please note that symptomatic customers will not be allowed to enter the building.
Customer Service: In-person service is not available.

For bill payment, account questions, or to purchase a Hive pass please call Customer Service at 801-483-6900 or contact us at visit https://www.slc.gov/utilities/pay-my-bill/. Please feel free to use the payment drop box (red fire hydrant) located at Northside of our building for non-cash payments.

Development Services: In person service hours are 8:30 a.m. to 4:00 p.m. Phone access is available from 8:30 a.m. to 5:00 p.m. Monday-Friday at 801-483-6727. Email assistance is available at pudevserv@slcgov.com.

For permits, such as Sewer Repair/Demo/Water Service and Storm Water NOI’s, one customer at a time will be allowed to enter the building. Please call from the parking lot for assistance and direction 801-483-6727.

For Plan Review, walk in reviews are currently suspended.
-For projects located within Salt Lake City boundaries plan review submittals must be submitted online at https://www.slc.gov/buildingservices/
-For projects located outside SLC boundaries, but within SLCDPU water service area, please call 801-483-6727 for direction to drop off or pick up plans.

Redevelopment Agency of Salt Lake City

The Redevelopment Agency of Salt Lake City, commonly referred to as the RDA, has been investing in the City’s neighborhoods and business districts since 1969. For more information on our development work and available financial programs, please visit www.slcrda.com.

Our staff is following a hybrid work model Monday through Friday and can be reached by email anytime; Individual contact information is listed here. The RDA is experiencing no major service or program disruptions at this time.

Residents can call (801) 535-7240 or email rda@slcgov.com to make an appointment.  Appointments are available Tuesday through Thursday.  

SLC911

For questions, concerns or compliments, please email us:

SLC911Notifications@slcgov.com

Non Emergency Number for Police Department: 801-799-3000

Non Emergency Number for the Fire Department 801-799-4231

Transportation

A number of different permits are issued by the Transportation Division to the public. The Transportation Division encourages all applicants to call or email with questions or to make an appointment to meet with a staff member Monday through Friday from 8 a.m. to 5 p.m.

Staff is working to issue these permits online. Issuance of the Salt Lake City Green Stickers will be temporarily suspended until further notice. Residential Parking Permits renewals are currently available online only and will not be issued in person at the Transportation Office.  Please call our office for direction on how to purchase NEW Residential Parking Permits online.  

Traffic Control Permits and Bagged Meter Permits are currently available online only and will not be issued in person at the Transportation Office. Please call our office at 801-535-6630 for any question, to set up an appointment or for assistance in securing these permits online.

Please check our website for updates and all additional information https://www.slc.gov/transportation/. We will be responding to all inquiries via email at transportation@slcgov.com. If you prefer to call, please dial 801-535-6630.

Youth and Family Services

YouthCity Summer and Afterschool programs for registered participants.

For the safety of our patrons, the Sorenson Community Campus is currently open to the public with modified programming. Please note that building amenities may be limited at this time. Call to make a reservation for the following available services:

Unity Technology Center:
Monday – Friday 9 am – 9 pm
Saturday 9 am – 5 pm
801-535-6533

Unity Fitness Center:
Monday – Friday 7:30 am – 9 pm
385-468-1284

Salt Lake Donated Dental:
Monday – Wednesday 9 am – 5 pm
Thursday 9 am – 12:30 pm
Friday 9 am – 4 pm
801-972-2747

Basketball Gym:
Monday – Friday 7:30 am – 9 pm
Saturday 9 am – 5 pm
385-468-1300

Boxing Gym:
Monday – Friday 12 pm – 8 pm
385-468-1300

Waste & Recycling/ Sustainability

Salt Lake City waste and recycling services are continuing uninterrupted at this time. This includes our garbage, recycling, and compost container collection, as well as the Call 2 Haul bulk waste program.

The Education Team is also out checking containers. For more information on services, please visit: https://www.slc.gov/sustainability/waste-management/.

Salt Lake City curbside customers may also use Call 2 Haul to dispose of electronics.

Please email slcwasteandrecycling@slcgov.com or call 801-535-6999 for waste questions.


To reach staff in the Sustainability Department email slcgreen@slcgov.com or call 801-535-6470.