What is Language Access?

Language Access means taking “reasonable steps” to provide people regardless of their level of English proficiency, “meaningful access” to the same City services, programs, staff, and information as English speakers.

Having language access helps communities integrate and thrive because it means people can reach resources and programs that can assist and improve their quality of life. It also means they participate by communicating in the language they feel most comfortable with.

Policies & Procedures

The administrative policy establishes guidelines, consistent with Title VI of the Civil Rights Act of 1964 and Executive Order 13166 for personnel to follow when providing services to and interacting with people who do not communicate in English or LEP, deaf or hard of hearing individuals.

Salt Lake City Corporation’s (City) Policy is to provide timely, meaningful language access to services or programs to members of the public who have a limited ability to speak, understand, read, or write English. The City will inform members of the public that language assistance services are available.

This policy applies to the City, including public-facing departments and their divisions that interact with the public in person, by email, mail, or telephone, and emergency services, as well as those who are recipients of federal funding.

Questions should be directed to Xris.Macias@slcgov.com:

Xris Macias, Language Access Coordinator
Office of the Mayor
451 South State Street, Room 345
Salt Lake City, UT 84111
Phone: 801-535-6235
Fax: 801-535-6331