If you live in Salt Lake City, you can get a discounted UTA transit pass.
Use your Hive pass on UTA for:
Need to know
- Cost: $42 per month or $475 for 1 year (save $29)
- You must live within Salt Lake City boundaries
- Pass is valid for the calendar month you activate it
- Takes 3-5 days to get your pass in the mail
- Passes are non-refundable
Before you start
If you already have one, you can renew your Hive pass online.
Eligibility
You must live within Salt Lake City boundaries. Check the eligibility map to make sure you qualify. You will need to provide photo identification and proof of residency.
If you are an adult, you’ll need to provide a copy of your government issued ID (like a driver’s license, state ID, or passport) and either:
- 2 pieces of official mail from the last 30 days (such as a utility bill or bank statement) that show your address, or
- A signed lease agreement or mortgage statement showing your name and address
For youth (under 18), provide:
- A school ID, passport, state-issued ID, or McGruff Safe Kids ID
- One piece of documentation in their name (such as an official school correspondence, guardian tax information, or insurance statement)
Online account
The easiest way to buy and renew your HIVE pass is online. You’ll need an account. You may have this already–it’s the same account that’s used to pay a water bill.
If you need to create one, enter your email address in the Hive pass account set-up form. Check your inbox for an email with a link to confirm your email and set up your account.
Steps
Online
1. Login
If you just set up your account, you will be directed to Step #2 in the online system.
If you already have one, login to it and select [LABEL NAME].
Enter your address and phone number.
If you get an error message for your address, try a different format. If you still have problems, call 801-483-6900.
2. Provide your residency information
Upload photo identification and proof of residency.
3. Pay
Select the month you want your pass to start and the number of months you want to buy.
You can pay for:
- 1 or multiple months
- 1 year
You can pay by debit/credit card. Credit cards have a 2.47% processing fee. If you want to pay with cash or by check, you can visit us in-person.
In person
Visit 1530 South West Temple St (entrance is on the west side, from the parking lot). We’re open weekdays from 8 a.m. to 5 p.m.
- Bring your proof of residency documents
- Payment options:
- Cash
- Debit/credit card
- Checks payable to Salt Lake City Corporation
What’s next
You will get your pass by mail within 3-5 business days. If you are not approved, we will send you an email. Contact us if you think we made a mistake.
If you paid for a single month, your pass will be active for the rest of the calendar month. You can use the pass right away or wait to activate it at the beginning of the next month. For example, if you buy a pass on October 15, you can use it for the rest of October or you can wait to use it for the entire month of November.
Renew your pass
You need to renew your Hive pass by the first day of the month you want to use it, unless you have pre-paid. You can renew:
- Call 801-483-6900
- In person at 1530 South West Temple St (Public Utilities office)
Late payments
There are no late fees, but your pass will deactivate if you do not renew by the 3rd of the month. You can reactivate it by making the renewal payment, but it may take several days.
If you get a late payment message for an unpaid pass, you can ignore it if you don’t want to renew–it’s not a bill.
Replacements
If your Hive pass card is lost or stolen, get a replacement card for $10. If your pass stops working, we will replace it for free. Call 801-483-6900 or visit the Public Utilities office at 1530 South West Temple St.
GREENbike
Hive passes also include a free 1-year GREENbike membership.
Where your pass doesn’t work
Your pass does not work for ski service, paratransit, or express bus routes.
Get help
Call
801-483-6900 (technical or payment issues)
801-535-6630 (program or eligibility questions)
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