In August of 2019, Salt Lake City partnered with Utah Transit Authority (UTA) to launch 3 enhanced bus routes along 200 South, 900 South and 2100 South in Salt Lake City. This marked the implementation of the first phase of the new Frequent Transit Network (FTN), with 15-minute or better frequency on these bus routes Monday through Saturday, as well as late night service every 30 minutes, Sunday service and a direct east-west connection. While COVID impacted transit ridership, Salt Lake City and UTA are continuing to invest in better transit access citywide. Learn more in the dropdowns below.
Bus Stop & Service Improvements
Salt Lake City, in partnership with UTA, has been making bus stop improvements across the City. The primary purpose of the changes to existing bus stops is to make them accessible to all riders, including people with disabilities. Changes will vary by location but typically include replacement of sidewalk panels and new concrete pads with the addition of shelters, benches, trash cans, bike racks, and lighting – all to make the riding experience better.
- Phase 1 (2020-2021) has focused on making improvements on the following existing bus stops and routes in Salt Lake City:
- South Temple: 200 East to Virginia St (Route 206, Route 209)
- 500 East: 300 South to 2500 South (Route 205)
- 2100 South: West Temple to 2100 East (Route 21)
- 2100 East: 2100 South to Foothill Blvd (Route 21)
- Phase 2 (starting in 2022) will focus on making improvements on the following corridors to accommodate new transit service in Salt Lake City’s Westside neighborhoods:
- 1000 North (Redwood Road to 900 West)
- 600 North (Redwood Road to 900 West)
- 900 West (1000 North to North Temple)
- Downtown (various locations)
- Foothill Blvd (near Sunnyside Avenue)
- Redwood Road (North Temple to 600 North)
The new Westside routes will start running in fall 2022 after the new bus stops are in place. This new high-quality service is part of Salt Lake City’s Frequent Transit Network (FTN) bus routes—designed to provide faster connections and direct east-west service to destinations and employment centers like the University of Utah, Downtown SLC, and better connect to the regional transit system. Learn more in the Frequent Transit Network Bus Routes dropdown. Learn more in the Frequent Transit Network (FTN) dropdown.
With the new bus routes in place, there is an opportunity to adjust the existing bus routes that currently circulate in SLC’s Westside neighborhoods. Salt Lake City is excited to be launching UTA On Demand rides powered by Via in the Rose Park, Fairpark, Poplar Grove, and Glendale neighborhoods! This new service will launch in SLC’s Westside neighborhoods on December 13, 2021. Later in 2022, some routes could be permanently replaced with UTA On Demand service. Learn more in the UTA On Demand dropdown.
To learn more about SLC bus stop construction:
Call 801-535-6630 | Email firstname.lastname@example.org
To learn more about UTA bus service/changes:
UTA On Demand
Salt Lake City is excited to be partnering with UTA on launching a 12‐month microtransit pilot program in the Rose Park, Fairpark, Poplar Grove, and Glendale neighborhoods on December 13, 2021! These UTA On Demand rides powered by Via will support a new transportation connection for those that historically have not had quick, convenient access to transit and other destinations. If successful, this new UTA On Demand service might replace existing underused bus service in the area, allowing those resources to be invested in better fixed route service in the neighborhood as early as 2022.
Frequently Asked Questions
How much does this cost?
Use your existing UTA pass, or Adult one-way fare is only $2.50!
How does this work?
It’s as easy as 1, 2, 3!
1. Download the UTA On Demand app
2. Request a ride – we’ll pick you up nearby in minutes!
3. Get in and go!
How do I pay for a ride?
You can pay for your ride in the UTA On Demand app using a credit or debit card, FAREPAY card, or passes like the Eco Pass or Student Pass linked to your account. These cards can be added in your app or added to your account over the phone, just call 385-217-8191.
Where can I go?
Your trip must start and end within the designated service area. You can get a ride to connect to transit (like a bus stop or TRAX station) and/or go anywhere else in the Westside service area (like a park, library, or a friend’s house).
Will this pick me up at my doorstep?
Unless you are using a mobility device (see more information below), the service will not pick you up from your doorstep. This is a corner-to-corner service, so you’ll be picked up and dropped off close to your final destination.
What are the hours of this service?
The service in Salt Lake City will be available seven days a week, operating from 4 am until 12:15 am Monday through Saturday, and from 6 am until 9 pm on Sunday.
How do I request a ride if I don’t have a mobile phone?
If you don’t have a mobile phone you can get help booking a ride by calling 385-217-8191.
How do I request a ride if I use a mobility device?
Riders who use mobility devices can request a ride from an accessible van by selecting wheelchair accessibility in their profile. Once turned on, all your trips will be booked for an accessible vehicle.
What if I’m a rider eligible for discounts?
Discount eligible riders can reach out directly to UTA to receive a code that will permanently unlock discounted pricing for all UTA On Demand trips. Call the UTA Customer Service Department at (801) 743-3882.
What if I’m requesting a ride from a UTA TRAX or FrontRunner station?
UTA TRAX and FrontRunner stations have designated pick-up/drop off locations. If you’re catching a ride from a station please find this sign for quick pick-ups and drop offs.
To get help booking a ride, questions about the UTA On Demand app or any other questions regarding this service, call 385-217-8191 or send a message to UTA rider support at email@example.com
Background & Funding
This service was recommended in Salt Lake City’s 2017 Transit Master Plan and is now funded through Funding Our Future. Salt Lake City and UTA collected feedback and input from residents about this potential service during the Transit Master Plan engagement process.
Frequent Transit Network (FTN) Bus Routes
More Transit. More Often. For More People.
Thanks to a partnership between Salt Lake City and UTA, Routes 2, 9, 21, 200, and 217 are providing frequent, early morning, late night, and Sunday service.
Routes 2 (200 South), 9 (900 South), 21 (2100 South), 200 (State Street), and 217 (Redwood Road) now provide:
- A schedule-free option for riding the bus
- 7-day-a-week service
- 15-minute frequencies Monday – Saturday
- Sunday service
- Direct east-west routes
- Faster connections
- Service until midnight Monday – Saturday
Monday – Saturday
4 a.m. – 7 a.m. Every 30 minutes
7 a.m. – 7 p.m. Every 15 minutes
7 p.m. – 12 a.m. Every 30 minutes
6 a.m. – 9 p.m. Every 30 minutes
Other benefits of the enhanced services include:
- Later service for East High and Highland High schools is provided by Routes 9 and 21.
- Route 2 is now the quickest and easiest connection between FrontRunner and the University of Utah.
- Route 9 extends from Redwood Road, connecting Glendale and Poplar Grove neighborhoods to the east side of the City, and the University of Utah.
- Easy and quick connections to north-south routes.
Thanks to those who took the Frequent Transit Network Survey in 2020 to help us continue to improve transit in the community and brand the Frequent Transit Network! A full survey report can be found below.
Please follow this link to visit an interactive map of the suggestions for bus stop improvements that were gathered during the survey: http://arcg.is/zD1zH
And please follow this link to visit an interactive map of the suggestions for improvements to bike and pedestrian connections to transit that were gathered during the survey:
Salt Lake City’s First Transit Master Plan
As outlined in the Salt Lake City Transit Master Plan, the three original Frequent Transit Network routes (2, 9, & 21) were the first phase in creating Salt Lake City’s first Frequent Transit Network. New FTN routes will shift from the current hub and spoke system to a system that more closely matches the City’s grid street network. This will improve connections to other bus routes and provide transit access everywhere in the City with just one transfer. This was the first step of many in creating a transit system that will work for everyone in the City, and new FTN routes will continue to be added over the coming years.
Transit App: Trip Planning Made Even Easier
When will your next bus arrive? Use the Transit app to locate your bus, FrontRunner, or TRAX. It will help you plan your route, provide route-specific updates, and make first and last mile connections a snap by showing nearby e-scooter, GREENbike, and car-sharing services.
Download the app at: http://transitapp.com/download
For mobile trip planning and a how-to video, visit the UTA website.
UTA On Demand App
Learn more about UTA On Demand coming to Salt Lake City’s Westside neighborhoods in December 2021!
Ride with Hive
The best way for Salt Lake City residents to take advantage of this improved transit service is with the Hive Pass . At $42 a month, this pass is the best transit deal available to City residents. To qualify for the pass you must live within City boundaries.
As an added bonus, the pass now includes a 1-year membership to GREENbike. Visit GREENbike for full pass details.
That’s A Fare Question
Visit the UTA fare page for current fares, pass options and transfer information.
More transit. More often. For more people.
Improved and more frequent transit is provided through UTA and funded through Salt Lake City’s Funding Our Future initiative.