Making the City’s website, apps, and digital content easy for everyone to use.
Salt Lake City is committed to making our online services and information accessible to everyone. This includes our websites, mobile apps, and public meetings.
Accessible content helps all community members find, understand, and use City information. We are continually improving our digital services and following accessibility standards to create a better experience for everyone.
Our web accessibility action plan
Salt Lake City has a plan to meet federal accessibility requirements and improve digital access across all online services.
We are focused on:
Clear standards
- Following a Digital Content Strategy and Style Guide
- Providing consistent, clear, and trustworthy information
- Requiring vendors and consultants to meet accessibility standards
Employee training
- Training staff to create accessible digital content
- Helping staff understand their role in accessibility
- Reducing reliance on PDFs
Audits and improvements
- Reviewing websites and digital documents for accessibility issues
- Fixing issues and improving online content
- Creating accessible content from the start
Using better formats
- Using webpages instead of PDFs whenever possible
- Updating digital documents so they work for all users
- Rewriting webpages to be clear and easy to understand
Accessibility and accommodation request forms
We welcome your feedback on the accessibility of Salt Lake City’s website and mobile apps. If you experience any accessibility barriers, please let us know by submitting a report through mySLC or by contacting the City’s ADA Manager.
Report Problems with the Website or App: Report issues with SLC.gov, mySLC.gov, the mySLC mobile app, or shape.SLC.gov, including accessibility concerns.
Get help
If you need help with digital accessibility or alternate formats, or prefer to reach us directly, please contact the City’s ADA Manager:
- Phone: 801-535-6235
- TTY: 711
- Email: [email protected]
- Hours: Monday–Friday, 8:30 AM – 5:00 PM