Digital Accessibility

Making the City’s website, apps, and digital content easy for everyone to use.

Salt Lake City is committed to making our online services and information accessible to everyone. This includes our websites, mobile apps, and public meetings.

Accessible content helps all community members find, understand, and use City information. We are continually improving our digital services and following accessibility standards to create a better experience for everyone.

Accessibility requirements & standards

By April 24, 2026, all Salt Lake City websites, mobile apps, and downloadable files must be accessible to people with disabilities. This is required under the Americans with Disabilities Act (ADA).

Salt Lake City’s digital accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

We use these technical standards when creating new webpages and digital content. Our goal is for all City webpages and digital content to meet WCAG 2.1 Level AA standards over time.

What is digital accessibility

Digital accessibility means designing and developing digital content—such as webpages and downloadable files like PDFs—along with applications and online services that everyone can use, including people with disabilities.

Why digital accessibility matters

Accessible digital content helps everyone by:

Making City information easier to use
Working better on phones and tablets
Reducing confusion and mistakes

Our web accessibility action plan

Salt Lake City has a plan to meet federal digital accessibility requirements and improve digital access across all online services.

We are focused on:

Clear standards:

Following a Digital Content Strategy and Style Guide
Providing consistent, clear, and trustworthy information
Requiring vendors and consultants to meet accessibility standards

Employee training:

Training staff to create accessible digital content
Helping staff understand their role in accessibility
Reducing reliance on PDFs

Audits and fixes:

Reviewing websites and digital documents for accessibility issues
Fixing issues and improving online content
Creating accessible content from the start

Using better formats

We are refreshing web pages with clear, easy-to-understand content.

Our ongoing commitment

Using webpages instead of PDFs whenever possible
Updating digital documents so they work for all users
Rewriting webpages to be clear and easy to understand

Our ongoing commitment

Reviewing important webpages and digital documents tied to core services
Moving key information to accessible webpages
Reducing reliance on PDFs
Building long-term practices to prevent accessibility issues in the future

Accessibility and accommodation request forms

We welcome your feedback on the accessibility of Salt Lake City’s website and mobile apps. If you experience any accessibility barriers, please let us know by submitting a report through mySLC or by contacting the City’s ADA Manager.

Report Problems with the Website or App: Report issues with SLC.gov, mySLC.gov, the mySLC mobile app, or shape.SLC.gov, including accessibility concerns.

Report a problem with a City website or app

Get details about reporting problems with the City’s website or apps

Request an Alternative Format – Request an alternative version of a document or webpage, such as large print, screen-reader accessible files, captions, or plain text.

Request an alternative format

Get details about requesting an alternative format

Report an ADA Accessibility Issue: Report barriers related to City services, programs, activities, digital services, or facilities.

Report an ADA accessibility issue

Get details about reporting an ADA Accessibility Issue

Submit an ADA Grievance: Submit an ADA grievance to Salt Lake City. The ADA Grievance procedure is a way for anyone to officially complain if they feel they’ve been treated unfairly because of a disability by a Salt Lake City Corporation worker while using City services, joining in activities, taking part in programs, or using City facilities.