Digital Equity: Computers for the Community Program
Every year, Salt Lake City ends up with about 300-500 surplus laptops and desktop computers. The lifespan of a city device can be between 3-5 years. Previously, the City sold them at a public auction, which ends up being a net loss for the City. It costs more in software and staff time to wipe the computers than what the City receives for them.
Instead of selling these surplus computers, the Department of Information Management Services obtained approval from our City Council to donate the devices to community members who need them.
This program is replicable and sustainable as it does not impact the City budget, plus it supports our residents and ensures less e-waste ends up in the land field.
For more information visit: https://www.slc.gov/ims/related-content/
Innovation Project Management Toolkit
Not all of us are trained project managers—many of us have learned as we go, building our own systems through trial and error. On the other hand, official project managers often have formal training to handle complex projects. Whether you’re experienced or just getting started, our toolkit is designed to help you succeed! It includes examples, like scheduling a meeting with the Mayor’s Office and multiple department directors, to show how the templates can be used. This toolkit will support you in managing projects of any size.
View toolkit here: https://slcdocs.com/ims/InnovationPMToolkitSept2024.pdf
Generative Artificial Intelligence Policy
Generative artificial intelligence (AI) presents users with an opportunity to work better, faster, and smarter. This Guide is designed to help Salt Lake City employees, contractors, volunteers, or others conducting City business understand the Use of Generative Artificial Intelligence policy, and apply it when using generative AI for City business. The Guide begins by helping you understand the difference between artificial intelligence (AI) and generative artificial intelligence (GenAI). Next you will find the policy sections Responsibilities, Privacy, and Use of Generative AI, with detailed information for applying the policy to your City work. Next are the risks associated with using generative AI and how to ensure you are using it safely while protecting City data. Lastly are the appendices. Appendix A contains the Use of Generative Artificial Intelligence policy. Appendix B provides resources for learning more about generative AI. Appendix C covers risk levels for different uses of generative AI, including prohibited uses. A glossary of terms in available in Appendix D.
View guide here: https://slcdocs.com/ims/GenAIPolicyGuide.pdf
Salesforce Optimization & Implementation
Project Vision & Goal: Meet the expectations of Mayor Mendenhall to create a centralized source for citizens/constituents/customers to reach out to the City. Ensure that every request is reviewed, documented, and resolved. Expand upon the existing limited implementation of Salesforce to create a City-wide CRM system. Develop a cohesive brand and website to serve as a customer-facing portal for communication with the City. Fully implement Salesforce within all City departments within one (1) year.
Baseline Analysis: Limited and narrow implementation of the Salesforce system that was over extended, overbuilt and complicated for internal City users to navigate. Numerous sources of requests coupled with insufficient logging and monitored, led to siloed departments with a lack of transparency and visibility. Significant delays in management and resolution of requests are due to the disorganized approach to receiving and resolving requests.
Improvement Design & Implementation: Expand upon the existing build of Salesforce by optimizing the process for submitting, routing, and managing requests from the public. Work with employees from each department within the City to customize specific request types, queues, notifications, tracking, escalation, and case closure. Design, develop, and launch the mySLC brand and website.
Resident Surveys
Salt Lake City regularly surveys its residents. The purpose of these Resident Surveys is to: track approval of the City and its services; evaluate neighborhood perceptions; explore residents’ priorities; examine preferred communication methods; and, gauge opinion on impactful issues. Past survey results are linked below.