Salt Lake City

Community and Neighborhoods

(801) 535-7673

General Information for COVID-19

Salt Lake City Mayor Erin Mendenhall has issued a declaration of a State of Local Emergency to prepare for the potential spread of COVID-19 and is providing continuing guidance for our City. There will be no interruption of service for public utilities, including water and trash pickup.

Below is a summary of the actions Community & Neighborhoods (which includes Transportation, Engineering, Housing and Neighborhood Development, Planning, Building Services and Civil Enforcement, Capitol Asset and Real Estate Services Team, and Civic Engagement Team) is taking in response to the directive to limit contact between staff, partners, and the general public as a result of the COVID-19 virus outbreak.

CAN anticipates that many of the actions will evolve through trial and error during this period. Critical issues are listed below. We understand that many external factors continue to change and be fluid and we are working to be as prepared for the changes as possible. Please expect changes as we identify additional needs and figure out operational improvements


Public Meetings

PUBLIC MEETINGS

We have instructed all Staff to cease attending all community meetings in person. We have told them that they can and should be available via telephone, Skype, Microsoft Teams, WebEx, etc. where possible and that they should continue to provide requested materials via email. A list of CAN divisions can be found here.

Divisions that host public meetings will follow the same procedures that the City Council is creating for their public meetings.

In-Office Public Interactions

“IN-OFFICE” PUBLIC INTERACTIONS

All CAN divisions are working on moving toward telephone or online interactions that currently take place in person/in our offices. Many of these interactions already occur electronically. For those that do not, we are investigating and actively working on making those changes. 

Each CAN division has instituted a telecommuting option for their employees beginning on Monday March 16th. Limited staff will be in City offices. Please keep that in mind when planning to visit our offices. We encourage all constituents to reach us via phone or email for your health safety and ours. Many teams will split up, taking alternating days/weeks of telecommuting to allow only necessary staff to be in the office. A list of CAN divisions can be found here.

CAN DIVISION INFORMATION

Below is information on individual CAN divisions. As our divisions’ update their operations, we will update the information below.

Real Estate Services

For your convenience we have created online permit applications to reduce the need to travel to our office.  You can now find applications for Sidewalk Vendors and Special Events online. For all new Encroachment permits please email Olga.Crump@slcgov.com for assistance. The City is working to implement an online application for this in the very near future.  If you have any further questions, please see contact information at the Team’s webpage:  https://www.slc.gov/can/real-estate-services/

Housing and Neighborhood Development

All customers who regularly visit us in the office to make monthly payments are asked to call 801-535-7228 and make your payment using a credit card or an electronic check. We request you continue making your payments over the phone until the City returns to a normal schedule.

If paying by check or money order, please place the payment in an envelope and deposit it in the drop box located on the south side of the east entrance to City and County Building (enter between 400 and 500 South at 200 East).

HAND manages public meetings for the Housing Trust Advisory Board (HTFAB) and the Capital Development/Capital Improvement Program (CDCIP) Board. HAND has been working with the City Council office regarding public meetings that are slated for the HUD Consolidated Plan and Action Plan in March and April and plan on following the same procedures that the City Council is following.

At this time, most HAND staff will be telecommuting but are still available by phone or email. However, please be aware that we are no longer accepting walk-in business such as applications, contract management, or payments. Click here for a staff directory, https://www.slc.gov/hand/about-hand/contact-us/

If you have any questions, please call us at 801-535-7228. For information about HAND, please visit: https://www.slc.gov/hand/

Planning

Salt Lake City Planning has temporarily stopped accepting in person applications. We will soon have an online submittal process available. Please check our website for updates and all additional information www.slc.gov/planning. We will be responding to all inquiries via email at zoning@slcgov.com

Salt Lake City Planning manages public hearings for the Planning Commission, Historic Landmark Commission, and the Appeals Hearing Officer. We also hold administrative public hearings. Salt Lake City Planning has been working with the City Council office regarding public meetings and plan on following the same procedures that the City Council is following.

Salt Lake City Planning is working on protocols to find alternatives to ordinance-required community council meetings and open house meetings. Open Houses will move to a digital version that may include a variety of media options and a 45-day public comment period. Community Councils will be asked to work with applicants on presentations of development projects.

Transportation

A number of different permits are issued by the Transportation Division to the public. Staff is working to issue these permits online. Issuance of the Salt Lake City Green Stickers will be temporarily suspended until further notice. Residential Parking Permits renewals are currently available online only and will not be issued in person at the Transportation Office.  Please call our office for direction on how to purchase NEW Residential Parking Permits online.  

Traffic Control Permits and Bagged Meter Permits are currently available online only and will not be issued in person at the Transportation Office. Please call our office at 801-535-6630 for any question or help in securing these permits online.

The Transportation Division encourages all applicants to call or email us with questions. Please check our website for updates and all additional informationhttps://www.slc.gov/transportation/. We will be responding to all inquiries via email at slc.transplan@slcgov.com. If you prefer to call, please dial 801-535-6630.

Building Services

Though the Building Permit Office in Room 215 of the City and County Building is closed to walk-in customers, building inspections staff will continue to make building inspections in the regular routine. All online services are available for permits and plan review. Plan review is continuing by staff working from home. Any questions can be directed to online staff at: slcpermits@slcgov.com.

Please check our website for updates and all additional informationhttps://www.slc.gov/buildingservices/. We will be responding to all inquiries via email at building.services@slcgov.com. If you prefer to call, please dial 801-535-7224.

Engineering

The Engineering Division encourages all applicants to call or email us instead of coming into our offices. Please check our website for updates and all additional information https://www.slc.gov/engineering/. We will be responding to all inquiries via email at engineeringinfo@slcgov.com. If you prefer to call, please dial 801-535-7961.

Civic Engagement

If you would like to get in contact with the Civic Engagement Team, please email CivicEngagementTeam@slcgov.com.