Salt Lake City

Mayor's Office

Erin Mendenhall | (801) 535-7704 | mayor@slcgov.com

COVID-19

Para leer en español haga clic aquí.

Neighbors,

After over a month of downward trending COVID data in our city Salt Lake City will shift to the yellow restriction phase.

Because our city has been the center of some of the most elevated levels in the state and we are home to many populations who have been disproportionately impacted by COVID-19, we’ve been more precautious than the guidance from the CDC and state health officials. While the recommendation has been for us to look for a 14-day stabilization or decline in the positivity rate, Salt Lake City’s rate has been trending downward since July 13. We now have over one month of data that shows us we are continuing in the right direction in this pandemic.

Furthermore, our testing rates in the city are above the state target. And Salt Lake City’s most impacted zip codes — 84104 and 84116 — have each seen an overall trend stabilization or reduction over the past 30 days.

Salt Lake City and our county have also led out with a mask mandate that has clearly influenced the direction of our 30-day downward trend. Masks are working, and we are grateful to County Mayor Jenny Wilson and the Salt Lake County Health Department for extending the mask mandate through January 5, 2021 to help ensure we continue to see these downward trends.

We know that there are communities in Salt Lake City, particularly our 84104 and 84116 zip codes, that continue to see elevated numbers of COVID-19 cases. As a city we will coordinate closely with the county and state health departments on testing availability, and reinforcing safety measures that prevent the spread of COVID-19.

This shift is not a signal to relax on the important measures we take each day to stop the spread of COVID. Shifting to yellow is not a return to normal, but an acknowledgment that our residents move from neighborhood to neighborhood and city to city, and there is limited public health benefit to remaining orange at this point. While a shift comes along with some minor changes to the State’s risk guidelines, we all must be vigilant about our actions to stay safe and maintain this downward curve.

Masks are still required. We are still asking you to maintain 6 feet of distance from others. We still must be careful with our efforts to sanitize and wash our hands. And high-risk individuals still must take additional steps to keep themselves safe.

We will continue to make decisions based on the data and recommendations from our public health experts, and we’re committing to you that if our trends change course I will act immediately to request that the State Department of Health re-elevate our restriction level.

Erin Mendenhall
Mayor, Salt Lake City


In an effort to better ensure important information related to COVID-19 reaches everyone in Salt Lake City, we are recording updates as new information becomes available in different languages to share throughout the community. Click on each languages to watch the video update.

Arabic, ASL, Bosnian, Farsi, Korean, Mandarin, Samoan, Spanish, Somali, Swahili, Tongan and Vietnamese.


To download the flyers below, click HERE.

For more information on Utah’s Low Level of Restriction or yellow phase, visit https://coronavirus.utah.gov/utahs-low-risk-phase/.

GENERAL FAQ

When should I wear a mask?

Because we know wearing a mask can prevent a person from getting COVID-19 by up to 82 percent, we asked that Gov. Gary Herbert allow us to make wearing a mask mandatory while in businesses, restaurants while waiting to be seated, and at community gatherings. This request was granted and now wearing a mask is required in all cities in Salt Lake County.

The order was extended to Jan. 5, 2021.

To download a copy of the order, click here.

A summary of the Salt Lake County’s Public Health Order is available in various languages here.

For a list of frequently asked questions on face covering visit: https://slco.org/health/COVID-19/faq/faq-facecoverings/.


The Centers for Disease Control and Prevention is recommending people wear a cloth face covering while in public settings. The CDC also continues to emphasize the importance of maintaining the 6-foot social distancing recommendations.

You can find a list of questions and answers on face cloth coverings at https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover-faq.html.

For instructions on how to make your own cloth face covering go to https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html.

Information sheet on the use of cloth face covering to help slow the spread of Covid-19. Published by the CDC.

What are the guidelines under the yellow phase?

The State of Utah and Salt Lake County have detailed specific instructions and guidelines for individuals and businesses in the yellow risk phase.

Restaurant and Food Services

Gyms & Fitness Centers

Events & Entertainment

Personal Services

Visit the https://slco.org/together/ or https://coronavirus.utah.gov/utahs-low-risk-phase/ for a comprehensive look at all guidelines under the yellow phase, Utah’s Low Level of Restriction.

“Is there anywhere to access free Wi-Fi or a computer?

Rose Park Connect

Rose Park residents looking for Wi-Fi or computer access can now access it through Salt Lake City’s new pilot program, Rose Park Connect. The partnership with the Rose Park Stake of The Church of Jesus Christ of Latter-day Saints, Salt Lake City, and Salt Lake County aims to provide digital access to those needing information on essential services.

Community members are encouraged to use this space to access internet services to apply for a job, find a COVID-19 testing site, do homework, fill out their 2020 Census, order prescriptions, and more.

Staff from the Census Bureau are scheduled to be on site to answer questions and help residents complete the 2020 Census. Salt Lake County Health Department also plans on having a community health worker present to provide COVID-19 prevention information as well as face masks for those in need.

Rose Park Connect August & September Schedule:

  • Monday 9 – 11 a.m.
  • Tuesday, Wednesday & Thursday 6 – 9 p.m.
  • Where: 760 N 1200 W, Salt Lake City, UT 84116
  • Walk-ins welcome

Community members will need to maintain social distance and wear a face covering while in the lab.

Rose Park Connect is being supported entirely with volunteers. If you would like to volunteer to support this community resource please complete a volunteer application HERE.

The City hopes to expand the program to other neighborhoods with the help of community partners interested in participating.

A community computer lab is also open in the Glendale neighborhood at the Sorenson Unity Center campus.

Sorenson Tech Center

Walk-ins welcome or call 801-535-6533 to make a reservation.

  • Monday 12 p.m.– 5:30 p.m.
  • Tuesday 12 p.m. – 5:30 p.m.
  • Wednesday 11 a.m. – 4 p.m.
  • Thursday 11 a.m. – 4 p.m.
  • Where: 1383 S 900 W, Salt Lake City, UT 84104

Technology Center Services Include:

  • Free computer access
  • Printing (up to 10 pages)

Are there community resources?

2-1-1 Utah Services

This phone line connects people to a services from organizations in the community. It is free and confidential. Visit the website for more information on the resources available. Click on the red icon with the cross for information on how to obtain critical services related to the shutdown https://211utah.org/.


Stay Safe Stay Connected

The Promise Partnership is working to ensure Utah students are ready for a lifetime of learning. In collaboration with the Utah State Board of Education, the Stay Safe, Stay Connected program has been created for families who have experienced the most disconnect from school since the COVID-19 pandemic began. 

Learn more at: https://promiseutah.org/stay-safe-stay-connected/


Elder Care Locator: Resources with information and assistance for older adults and caregivers. https://eldercare.acl.gov/Public/Search_Results.aspx


Utah Community Action: https://www.utahca.org/.


Online AA Meetings during COVID-19: https://www.aa.org/pages/en_US/update-on-covid-19-coronavirus


Utah Domestic Violence Coalition: Confidential supports and resources are available 24/7: LINKLine 1-800-897-LINK (5465)


The National Domestic Violence Hotline at 1-800-799-7233.
The YWCA at (801) 537-8600.


Mental Health Resources

Emotional health relief hotline information card from Intermountain Healthcare: 833.422.2211

The American Red Cross has put together steps for how cope with the evolving situation.


Safe Utah Free 24-hour crisis mobile app with mental wellness tips. www.SafeUT.org or 801-587-3000.


Disaster Distress Helpline– SAMHSA Disaster Distress Helpline is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster.



You can call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.  https://www.samhsa.gov/find-help/disaster-distress-helpline.


Deaf/Hard of Hearing

  • Text TalkWithUs to 66746
  • Use your preferred relay service to call 1-800-985-5990
  • TTY 1-800-846-8517

All Mental Health: https://coronavirus.allmentalhealth.org/

The Salt Lake City Police Department’s crisis line at 801-580-7969.

National Suicide Prevention Hotline: (800) 273-TALK (8255)

Salt Lake Behavioral Health (801) 264-6000

University of Utah Neuropsychiatric Unit (801) 583-2000

NAMI Utah (801) 323-9900 or (877) 230-6264. NAMI Mentor phone line will continue operations from 9 a.m. to 4:15 pm Monday through Friday.

SAFE UT App – The SafeUT app can help anyone with emotional crises, bullying, relationship problems, mental health, or suicide-related issues. It’s free, confidential, and connects you to licensed clinicians, 24/7. Call 833-372-3388.

Trans Peer Support LifeLine – 877-565-8860 (3/26/20)

The Trevor Project – Priority to the LGBTQ Community – 866-488-7386 or Text START to 678678 (3/26/20)

Warmline: U of U Health for SL County residents who are not in crisis, but seeking support, engagement or encouragement 801-587-1055


Rumor Control

Coronavirus Rumor Control – FEMA has set up a page with information on the response to coronavirus (COVID-19) pandemic. Visite https://www.fema.gov/coronavirus-rumor-control.


Five myths about coronavirus – visit the Intermountain Healthcare blog at https://intermountainhealthcare.org/blogs/topics/live-well/2020/03/myths-about-coronavirus/.


Food Services

Below is a list of organizations and agencies that have announced a variety of food services in the community.

SLC Sustainability Resource Page

Utah Community Action

SLC School District Meals for Students

Salt Lake Education Foundation

Utah State Board of Education

Salt Lake County Meals on Wheels

Department of Workforce

Utahns Against Hunger resource list

For a list of food banks good to https://www.foodpantries.org/ci/ut-salt_lake_city.

WIC is allowing substitutions at the Grocery: shorturl.at/btDL0.

Salt Lake Valley Mutual Aid: https://www.covid19mutualaidslc.com/.

Food Assistance for Seniors: https://www.uah.org/get-help/food-assistance-for-seniors.

Senior shopping hours: Smiths, Harmons, Fresh Market, Dollar General, Costco, Target, Walmart, Macey’s, Reams Food Stores, Natural Grocers, Sam’s Club, Trader Joe’s. Walgreens, Whole Foods, WinCo Foods, Dans, Lins.


Business Resources

We have streamlined COVID-19 resources for Salt Lake City’s business community to plan, prepare, and respond to the COVID-19 virus outbreak. There will be updates. As we follow public health guidelines and common sense, we will give Salt Lake City the best opportunity to stay resilient during this challenging economic time.

Visit our main page for more information: https://www.slc.gov/ed/covid19/

Salt Lake County Community Partners Grant Program

The SBA Disaster Loan Is Now Available in Salt Lake City.

Utah Leads Together Small Business Bridge Loan

Utah COVID-19 Commercial Rental Assistance Program

Chamber of Commerce: Coronavirus Small Business Issues and Solutions Guide  (Source: https://www.chamberofcommerce.org/coronavirus-small-business-guide)

The State of Utah

PPE Push Pack Request

Goldman Sachs 10,000 Small Businesses: Application for Paycheck Protection Program

IRS: Coronavirus Tax Relief and Economic Impact Payments

Americans for the Arts

UA&M COVID-19 Emergency Funding : Emergency funding available for Utah-based individual artists/creative workers and Utah-based nonprofit arts organizations.

Salt Lake County (for businesses) SLCo Business Relief Hotline 385-468-4011.

SBIG – Small Business Impact Grant: The Small Business Impact Grant (SBIG) is a COVID-19 relief program for small businesses in Salt Lake County funded by the CARES Act. SLCo will award up to $40 million in grants through one-time payments of $500 to $35,000 to impacted businesses that apply.

Bartender Emergency Assistance

Utah Division of Multicultural Affairs

Local First Utah

Utah Nonprofits Association at 801-596-1800

Utah Muslim Civic League is offering resources and services for Individuals and business owners in the Muslim-identifying communities. Services include:

  • Help applying for PPP/EIDL loans
  • Business grants
  • Training and mentorship for start-ups and existing business
  • Access to digital resources
  • Food distribution
  • Housing and rental assistance
  • Transportation services
  • Access to medical service resources
  • Mutual Aid Group

The team is multilingual team. For more information please contact Luna Banuri, Executive Director,  at luna@utahmcl.com.


Employment

SALT LAKE COUNTY HIRING TEMPORARY POSITIONS

Salt Lake County is hiring for multiple temporary positions. Positions can be found at https://www.slco.org/jobs/.


Department of Workforce Serviceshttps://jobs.utah.gov/covid19/index.html

Virtual Job Seeker Workshops: https://jobs.utah.gov/jobseeker/index.html.

If you need assistance in your language to apply for unemployment:

Call 801-526-4400
Select option 1
Enter the last 5 digits of their social security number Or the # sign
Select option 5
Wait for UI representative and tell them their language.


Consumer Alerts

Consumer alert from Salt Lake County Regional Development on predatory Covid-19 Loans.

Beware of phishing emails, phone calls and apps trying to defraud the people in the community by using #Covid19 concerns. Here are two examples that have come up. Don’t go to the following site, Corona-virus-ma.com. Also, the app, Coronavirus App claims to track the virus, but will lock your phone until a ransom is paid.

Consumer complaints can be submitted at slc.gov/consumerprotection


Utah Department of Workforce Services posted an alert about COVID-19 Potential Fraud Scam. You can find it at https://jobs.utah.gov/blog/post/2020/03/26/covid-19-potential-fraud-scam-alert.


The Utah Department of Commerce Division of Consumer Protection is taking complaints about price gouging and scams. Anyone with information call 801-530-6601 or 1-800-721-7233, or online at consumerprotection.utah.gov.


Rocky Mountain Power Alert: Scammers are calling our customers and claiming to be from Rocky Mountain Power. The scammers threaten to shut off power unless you pay immediately. Don’t pay. Watch for the signs and use these tips to protect yourself and your family: http://rockymountainpower.net/scams


Federal Bureau of Investigation: Cyber criminals use fake job listings to target applicants’ personally identifiable information.


U.S. Justice Department: Report COVID-19 Fraud https://www.justice.gov/coronavirus.


Federal Trade Commission Consumer Information: Avoid Coronavirus Scams https://www.consumer.ftc.gov/features/scam-alerts


The Federal Communications Commission COVID-19 Consumer Warnings and Safety Tips website: https://www.fcc.gov/covid-scams


The World Health Organization has added a post warning the public to stay alert of cyber criminal activity. You can find it at https://www.who.int/about/communications/cyber-security.


Volunteer Opportunities/ Where to Donate

Below is a list of organizations and community groups who have announced volunteering and donating opportunities.

Utah Food Bank

American Red Cross

Salt Lake Education Foundation: Donation page.

Fourth Street Clinic

United Way Utah COVID-19 Community Response Fund

COVID-19 Mutual Aid SLC

Tip your Server

Support Utah Dining

Silicon Slopes Serves

UServeUtah COVID-19 Donations

Utah Aids Foundation

University of Utah Relief Fund

Utah Domestic Violence Coalition

Zions Bank

The Salvation Army

Cross Roads Urban Center

Salt Lake Community College: Emergency Student Support Fund

Community Connections


Things to do!


You can download a copy of one of our information flyers here or http://www.slc.gov/mayor/wp-content/uploads/sites/51/2020/04/COVID19_Infosheet.pdf.

For a Spanish version click here or http://www.slc.gov/mayor/wp-content/uploads/sites/51/2020/04/COVID19_Infosheet_Spanish.pdf.

Information sheet on COVID-19 Resources at the federal, state and local levels.
Information sheet on COVID-19 Resources at the federal, state and local levels.

Are there multilingual resources and information?


Visit the state’s COVID-19 page for a variety of multicultural resources, including case counts for racial ethnic populations: https://coronavirus.utah.gov/multicultural-resources/


Salt Lake County created an Equity for Diverse and Underserved Populations team: https://slco.org/covid-19/vulnerable-populations/


COVID-19 Resources for Immigrant Families in Utah: https://docs.google.com/document/d/1aevKgQAzK4O-dsUbLU_-xfg-TW1PohjFWAq6sbR_sqI/mobilebasic 


The International Rescue Committee (IRC) in Salt Lake City has put together a COVID-19 webpage with resources and information in multiple languages.

Click here to visit the page or go to https://www.rescue.org/announcement/covid-19-multilingual-resources-information.

If you have a Facebook account you can find additional information in multiple languages at https://www.facebook.com/ODHRSLC/.


The Utah Governor’s Office and the Utah Coronavirus Task Force have translated multiple resources in 14 languages. Go to the Utah Division of Multicultural Affairs website at https://multicultural.utah.gov/covid-19-language-accessible-resources/ or https://coronavirus.utah.gov/multilingual-resources/.

The state has added a chat feature to the Spanish Coronavirus Utah page at https://coronavirus.utah.gov/spanish-home/.

The Salt Lake County’s Office for New Americans has a list of FAQs for Immigrant Communities. You can find it at https://slco.org/new-americans/.

Are there any ADA/Disabilities Community Resources and information?

UATP Center for Persons with Disabilities is offering equipment to people, to be borrowed for up to 90 days, to help assist with communication, living independently, and to move more independently. To borrow a device call 800-524-5152 or visit http://www.uatpat.org/demo_loan.

ADA technology resources for those learning/working from home: https://utahatprogram.blogspot.com/2020/04/resources-for-people-with-disabilities.html  


COVID-19 resources for those with visual impairments: https://blindyblog.com/about-me/coronavirus/?fbclid=IwAR06FitN1I0ujhKTBAdVPlr-nb4YLekl9sTuXCvaALoXQO7bzkHt2uC9rhQ

For the Blind: Freedom Scientific is now offering JAWS, ZoomText, and Fusion free of charge for personal computers at home until June 30, 2020: https://www.freedomscientific.com/


Need COVID-19 testing, but don’t have transportation? The Salt Lake County Health Department is providing rides to symptomatic individuals who have a medical referral for testing and need a ride to drive-thru testing sites.

The service can be accessed by calling the Salt Lake County Health Department COVID-19 Information line at (385) 468-4636.  Be sure to inform the representative that you are symptomatic and need a ride to a drive-thru testing site. This resource is paid through a Salt Lake County Contract with local cab companies for residents who cannot afford the ride. 


The Disability Law Center has opened a virtual office to continue to offer its services. You can find it at http://disabilitylawcenter.org/covid-19/ . You can also reach them by phone at 800-662-9080 (toll-free),
801-363-1347 or email stat@disabilitylawcenter.org.


The Utah Parent Center: https://utahparentcenter.org/covid-19-resources-to-stay-healthy/


Utah Department of Human Services: Services with People with Disabilities. https://dspd.utah.gov/covid-19-information/.


Utah Department of Health: https://medicaid.utah.gov/.


The University of Utah, Center for Disability Services and Access: https://disability.utah.edu/.


Salt Lake Community College Disability Resource Center: https://www.slcc.edu/drc/index.aspx.


Administration for Community Living: https://acl.gov/COVID-19.


Rocky Mountain ADA Center: Resources on COVID-19 and the ADA, https://www.rockymountainada.org/resources-covid-19-and-ada


Centers for Disease Control and Preventions. COVID 19- ASL: https://www.youtube.com/playlist?list=PLvrp9iOILTQatwnqm61jqFrsfUB4RKh6J


Social Security Administration: Social Security & Coronavirus Disease (COVID-19) https://www.ssa.gov/coronavirus/.

National Disability Covid-19 Healthcare Support and Advocacy hotline 800-626-4959.

Where can I get tested?

If you have one or more of the symptoms of COVID-19 you should be tested immediately.

COVID-19 Testing Information: You can find testing information such as test locations at https://coronavirus.utah.gov/testing-locations/.

The Wellness Bus is offering no-cost testing to those without insurance at the Sorenson Unity Center on Thursdays. If someone has insurance, we will bill their insurance. All insurance plans are now covering the cost of the test. It is preferred that people make an appointment by calling (801) 747-9547, but you may come without one (preferably in their car as this is drive-thru testing). Sorenson Unity Center address: 1383 S 900 W, Glendale, 84104.

WELLNESS BUS UPDATED SCHEDULE

The Wellness Bus tests both symptomatic and asymptomatic individuals with a focus on testing uninsured, underserved individuals. There is no-cost to those without insurance. Those with insurance will be billed.

Appointments and pre-registration are highly recommended. All appointments are now being made through the University’s central call center. The number to call is 801-587-0712, option #3. Spanish speakers can also call Lupe at 801-436-7118 to schedule an appointment.

Salt Lake County Health Department

Sat, Sept 19   10AM-2PM Maverik Center, 3200 S, Decker Lake Dr, West Valley

Tues, Sep 22   4PM-7PM Glendale Middle School, 1430 Andrew Ave, Salt Lake City

Thurs, Sep 24   4PM-7PM Rose Park Elementary, 1105 W 1000 N, Salt Lake City

Wellness Bus

Mon, Sept 21   9AM-1PM Centennial Park, 5600 W 3100 S, West Valley

Tues, Sep 22   9AM-1PM Central Park Community Center, 2797 S 200 E, South Salt Lake

Thurs, Sep 24   9AM-1PM Sorenson Multicultural Center, 855 California Ave, Glendale

Mon, Sept 28   9AM-1PM Centennial Park, 5600 W 3100 S, West Valley

Chronic Disease Screenings

The Wellness Bus will be resuming chronic disease screenings 3 days a week beginning Tuesday, Sept 29th. Chronic disease screenings include glucose, A1c, cholesterol, blood pressure, and BMI. All services are offered at no cost to everyone.

Chronic Disease Testing Schedule

Tues, Sep 29    2-6PM Sorenson Unity Center, 1383 S 900 W, Glendale

Wed, Sep 30    2-6PM Kearns Library, 4290 W 5415 S, Kearns

Thurs, Oct 1     2-6PM Central Park Community Center, 2797 S 200 E, South Salt Lake

People with or without symptoms can be test. Test will be conducted from your car. No cost to you whether you have insurance or not. Information will be kept confidential.

Schedule an appointment: 801-587-7012, 801-436-7118 (Bilingual)


Additional Testing Locations: https://coronavirus.utah.gov/testing-locations/

Call 801-587-0712 to set up and appointment ahead of time.


Utah Coronavirus information line: 1-800-456-7707

How can I avoid getting sick?

Right now the best thing you can do is take recommended steps to deter the spread of illness:

  • Stop handshaking and use other, no-contact methods of greeting
  • Regularly wash your hands
  • Create habits and reminders to avoid touching your face, and cover coughs and sneezes
  • Disinfect surfaces like doorknobs, tables, desks, and handrails regularly
  • Stay home if you are feeling sick
  • Avoid contact with anyone who is sick
  • Avoid sharing food and beverages?

Visit the Utah Department of Public Health for more tips on how to protect yourself.

Information sheet for healthy habits and daily cleanup guidelines during COVID19

For more information on alerts and guidelines at the federal level, visit https://www.coronavirus.gov/.

What if I need emergency help from police, fire, or EMS?

Call 911 if you need emergency assistance.

Salt Lake City 911 Dispatch, Fire and Police are all operating under specific protocols aimed at safeguarding the health and safety of their teams and the public.

They are prepared to assist you no matter the circumstance and will continue to respond to calls for service.

Public Safety requests that the public meets our responders outside of their homes or businesses if they are able to do so. This two-pronged approach aims to reduce the possibility of our responders being exposed and of us bringing any contaminants into your home.

The Police Department is also encouraging online reporting for non-emergencies (theft, vandalism, harassing phone calls/texts, etc.) on SLCPD.com: https://youtu.be/2z1QYePyhck

Will City services still be available ?

City Operations UPDATES

The Salt Lake City Public Library
● The Salt Lake City Public Library (The City Library) will reopen all eight locations on
Monday, September 21.
● Express Services is the next phase in the Library’s reopening plan, allowing the Library to
continue offering vital services while maintaining COVID-19 precautions.
● Libraries will be open Mon–Sat, Noon–6pm.
● Face masks will be required at all times, and social distancing measures will be enforced.
● The Library was last open on Saturday, March 14, 2020.

You can read the complete news release here.

Youth and Family Programs


Parking Enforcement

Meter parking enforcement will resume on Aug. 11. There will be a warning period from July 28-Aug. 10 during which vehicle owners will receive information about this parking enforcement adjustment in the form of a ‘warning citation’ that will not require any payment, as opposed to a civil penalty.

More information about meter parking enforcement resuming can be found at https://www.slc.gov/mayor/2020/07/28/salt-lake-city-to-resume-fares-at-parking-meters/.


Salt Lake City Citizen Access Portal: Use this portal to Schedule/Reschedule/Cancel inspections, looking up permit details, etc.


Salt Lake City Parks & Public Lands

The Parks & Public Lands Administration and Cemetery Sexton buildings are closed to the public. Out of an abundance of caution and to further fight the spread of the virus, certain parks and trails amenities, programs, and facilities are closed to the public. For more information and to access the list of closures and changes to the City’s parks and trails, please visit slc.gov/parks/public-lands-covid-19-precautionary-measures/.


Water – Public Utilities Department

Salt Lake City drinking water from the tap is safe, reliable, economical, and meets or exceeds all federal and state safe drinking water standards. COVID-19 will not change this.

While our City recommends keeping a 4-day supply of bottled water for an emergency kit in case of a natural disaster; it is not necessary to purchase bottled water to prepare for COVID-19.


The main office at 1530 S. West Temple is closed to the public, with a few exceptions. People with development review projects seeking assistance must call ahead to 801-483- 6727 and a department employee will come to the door and take the paperwork while maintaining proper distance.

You may pay your utilities bill online, by mail or at the drop box on the north side of the building. You may also call customer service at 801-483-6900. Business hours remain the same—M-F from 8 a.m. to 5 p.m.

Public Utilities began mailing out letters to customers who are more than a month behind on their utility bill payments (letters will be sent out in both English and Spanish). We urge residents to call the PU customer service office as soon as they receive the letter to work out a regular payment plan. Those who begin paying the agreed amount each month will not be in jeopardy of a shut off. Otherwise, water service shut offs will begin again in August. For more information about utility bill payments, visit https://www.slc.gov/utilities/pay-my-bill/


The Restrooms in our watershed are still closed. We do not have the staff to regularly clean and disinfect the facilities, so we have closed them until further notice. City Creek Canyon will be closed to vehicles until further notice. In a typical year, we begin an odd-even calendar day schedule for recreational use in City Creek.

Pedestrians (walkers, joggers) are always permitted, every day. But typically from Memorial Day to Labor Day, bicycles are allowed only on ODD days, and vehicles (for access to picnic sites) on EVEN days. Because of the pandemic, we did not take picnic site reservations this year, and picnic sites are closed to the public. The canyon road will be open every day until further notice only to bicyclists and pedestrians. 


Garbage and Recycle Pick up

Salt Lake City waste & recycling services are continuing uninterrupted at this time. This includes our garbage, recycling, and compost container collection, as well as the Call 2 Haul bulk waste program.

The Education Team is also out checking containers. For more information on services, please visit: https://www.slc.gov/sustainability/waste-management/.

Salt Lake City curbside customers may also use Call 2 Haul to dispose of electronics.

Please email slcwasteandrecycling@slcgov.com or call 801-535-6999 for waste questions.

The Salt Lake Valley Landfill Household Hazardous Waste drop-off facility has returned to normal operating hours and is now open to the public Monday – Saturday, 7 a.m. – 5 p.m. (excluding County holidays). The reuse shed is not open. Containers will not be returned. Large residential quantities such as drums and all business waste will be accepted by appointment only Monday – Thursday. No Household Hazardous Waste accepted outside of Salt Lake County.


Sustainability

Sustainability Energy & Environment Division: deadline for annual reporting for Salt Lake City’s Energy Benchmarking Ordinance has been extended to July 1, 2020 to accommodate disruptions to normal business operations resulting from COVID-19. Learn more at www.slcgreen.com/elevate.


Salt Lake City Council

The Council Office staff is working remotely but is checking email (council.comments@slcgov.com) and voicemail (801-535-7600) regularly throughout the day, so that we can respond quickly.

Council meetings will be held electronically. Please call our main phone line (801-535-7600) to hear a recording of upcoming agenda items and public hearings or visit the Council agendas webpage.  More information on how to attend meetings virtually, can be found here

To learn more on how the City Council is currently operating visit the Council COVID-19 Actions page https://council-covid-19-actions-slcgov.hub.arcgis.com/.


Department of Public Services

Public Services consists of 11 divisions (Administrative Services, Compliance, Facilities, Fleet, Gallivan & Special Events, Golf, Parks, Streets, Trails & Natural Lands, Urban Forestry, and Youth & Family) and continues to operate during these challenging times.

Please view https://www.slc.gov/publicservices/covid19/ to learn about each of our division’s current operations and contact information amid COVID-19. We are available to assist over the phone, by email or through SLC Mobile. However, please note that the City & County Building (City Hall) is closed until further notice due to earthquake impacts.

If you have general department questions, feel free to call (801) 535-7116 or email publicservicesinfo@slcgov.com.

Parks

Under the direction of City administration, SLC Public Lands has updated the guidelines for team sports and group activities in our parks. We will now allow organized skill development and conditioning activities in City parks and at the Regional Athletic Complex, as long as participants are able to remain at least 10 feet away from one another.

Please note that games are not allowed yet under these requirements. Practices only.

Field reservations will be allowed starting Monday, May 18th, assuming the organizers can commit to following these updated guidelines. Please call 801-972-7800 with any questions about park field reservations, or 801-972-7883 with questions about Regional Athletic Complex reservations.


Community & Neighborhoods Departments

Please go https://www.slc.gov/can/can-covid19/ for a summary of the actions the Community & Neighborhoods Department (which includes Transportation, Engineering, Housing and Neighborhood Development, Planning, Building Services and Civil Enforcement, Capitol Asset and Real Estate Services Team, and Civic Engagement Team) is taking in response to the directive to limit contact between staff, partners, and the general public as a result of the COVID-19 virus outbreak.


 Building Permit Office

The Building Permit Office at the City and County Building is closed to walk-in customers, however, building inspections staff will continue to make building inspections in the regular routine. All online services are available for permits and plan review.  Plan review is continuing by staff working from home.   Any questions can be directed to online staff at: slcpermits@slcgov.com.

Please check our website for updates and all additional information https://www.slc.gov/buildingservices/. We will be responding to all inquiries via email at building.services@slcgov.com. If you prefer to call, please dial 801-535-7224.


Housing and Neighborhood Development

RESPONSE TO COVID-19: Please be aware we are no longer accepting walk-in business related applications, contract management, or payments.

All customers who regularly visit us in the office to make monthly payments are asked to call 801-535-7228 and make your payment using a credit card or an electronic check. We request you continue making your payments over the phone until the City returns to a normal schedule.

For all the details visit https://www.slc.gov/can/can-covid19/.


Economic Development Department

We have streamlined COVID-19 resources for Salt Lake City’s business community to plan, prepare, and respond to the COVID-19 virus outbreak. There will be updates. As we follow public health guidelines and common sense, we will give Salt Lake City the best opportunity to stay resilient during this challenging economic time.

Visit the department’s page for Business Resources for COVID-19.


Business Licensing

  • Please contact our staff, who are currently working off-site, by emailing business.license@slcgov.com or leave a message at (801) 535-7721 and a staff member will reach out.  

Salt Lake City International Airport


For those traveling: The SLC Airport has increased the use of disinfectant in high-touch areas of the airport, including moving walkways, stair and escalator handrails, doorknobs, light switches, elevator buttons, and seating areas. We have also increased the frequency that airport restrooms are sanitized. In addition, the airlines have implemented frequent cleaning of monitors. For more information, go to slcairport.com and click on the Travel Advisory.

Airport restaurants and shops: Some of the shops and restaurants at the airport are operating under reduced hours or may be temporarily closed. The concessions that are open have implemented social distancing and other measures recommended by the Salt Lake County Health Department.

Passenger pickup: Only individuals with an airline ticket, airport badge, or airport authorization will be allowed in the public areas of the airport. All drop offs and pickups must be done curbside in a designated location or in the parking garage. One individual may accompany a ticketed passenger, if the ticketed passenger needs assistance with arrival or departure.


Salt Lake City Justice Court

Please go to the webpage https://www.slc.gov/courts/ and use the emails and / or the Request to Judge form for all correspondence possible. 

The phone number to called is 801-535-6300.  Phones are open from 8:30 a.m. -11:30 a.m. and from 1 p.m. – 4 p.m.

Criminal Email:  criminalsection@slcgov.com

Jury Hotline: 801-535-6400
Jury Day Phone: 801-535-6430
Jury Email: jury@slcgov.com

Traffic Email:  traffic@slcgov.com

Small Claims
Email: smallclaims@slcgov.com

Salt Lake Court accepting charitable donations in place of fines

The Salt Lake City Justice Court will now accept donation receipts from select charitable organizations in place of fines, fees and community service hours from offenders who are ordered to pay the court.

Anyone who owes the court can pay their debts by donating to either Shelter the Homeless or the Salt Lake Education Foundation’s Emergency Relief Fund, or they can volunteer with select organizations involved in fighting COVID-19.


Recorder’s Office

Claims can be mailed to: Salt Lake City Recorder P.O. Box 145515 Salt Lake City, Utah 84114-5515.


Salt Lake City Library

All City library locations will remain closed until further notice. Please visit the library’s website for frequently asked questions regarding operations. You can find it at https://about.slcpl.org/faq.

The library is asking patrons to hold on to any checked out materials until they re-open. As always, The City library does not charge late fees.

To contact library staff with general inquiries, comments, or feedback go to https://about.slcpl.org/contact-us.


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The safety and wellbeing of riders and community remains UTA’s top priority. On August 23, UTA is restoring 90 percent of service—targeting improvements for those who need mass transit service the most.

Several routes will receive service improvements that exceed the pre-COVID level of service. Service on some routes remains reduced or suspended based on ridership, demand, and financial resources. The changes that are being put in place will help to encourage social distancing on buses and trains, as well as allow UTA to continue to perform the highest level of sanitation and disinfecting.

Visit the UTA website at https://www.rideuta.com/Rider-Info/Coronavirus-COVID-19-Updates for the latest transit changes.


In coordination with Governor Gary Herbert’s “Stay Safe, Stay Home” directive and Salt Lake City Mayor Erin Mendenhall’s proclamation implementing the directive, GREENbike, a local nonprofit bike-share program, is offering $0.01 annual memberships to all essential workers.

These workers include:

  1. Health care professionals.
  2. Law enforcement officers and first responders.
  3. Faith leaders and workers, including an official, worker, or leader in a house of worship or other places of religious expression or fellowship.
  4. Employees of charitable and social services organizations.
  5. Grocery clerks and all grocery store employees.
  6. Restaurant employees and drivers offering take-out and delivery options.
  7. Bank employees.
  8. Gas station employees.
  9. All Utah residents unable to telework.

Learn more (https://greenbikeslc.org/covid19) or visit greenbikeslc.org/join to purchase an annual pass using the promo code Essential2020.

I'm worried about my neighbor. How can I help?

The City is organizing to support our neighbors through local, community-network assistance and we’re asking for your help.

First, if you haven’t already, make sure you have your neighbors’ contact information so you can call, text or email them. Talk with them about emergency planning, whether anyone in the household has unique needs like essential prescriptions or medical care, and how you might be able to help one another should this situation escalate.

You can also visit https://nextdoor.com/ to connect with your neighbors.

If you are able to assist a neighbor who needs help during this time, use this form we’ve created to let them know all the ways in which you are able to help them:

To download click here. For a copy in Spanish click here.

This is a form for residents to use if they want to offer assistance to neighbors.

What if I can’t pay my rent or mortgage?

Check out the compiled list of frequently asked questions and our housing AMA below.


Click here to download the PDF of the FAQ.

Frequently asked questions on Salt Lake Housing and Covid-19 for renters, landlords and homeowners.
Frequently asked questions on Salt Lake Housing and Covid-19 for renters, landlords and homeowners.
Utah Workforce Services information sheet on pandemic rental assistance resources.

Resources for Renters

  • Utah DWS made available a Pandemic Rental Assistance flyer for renters who  are not receiving unemployment benefits or, due to circumstances related to COVID-19, are unable to pay rent.
  • Utah Legal Services: What Renters Need to Know if They Receive an Eviction Notice View on YouTube
  • Self-Help Resources from the Utah State Courts: What Renters Need to Know View on YouTube
  • You can download the 2020 Renter Toolkit available in English & Spanish. If you would like to receive hard copies, please email Francisca Blanc at fblanc@utahhousing.org
  • For COVID-19 Resources, please visit our web page. Please, let us know if you have additional resources that we need to add to our list. 
  • For community resources, individuals need to dial 211 to connect with organizations in their communities.

Resources for Utah Housing Coalition Members

Enterprise launched a Covid-19 response program, Emergency Action for Resident and Partner Stability, to provide relief funding and assistance to low-income renters and affordable housing providers.

The program offers nonprofit community partners flexible support, including emergency grants of up to $150,000 to help organizations stay afloat and meet the immediate needs of the families and individuals they serve; immediate and long-term guidance on resilience planning and financial strategies; and aid for organizations seeking critical government relief funds and other interventions that can help address resident and community needs.

This multi-million dollar philanthropic effort is led by an initial $2 million contribution from the Wells Fargo Foundation as part of its $175 million commitment in response to Covid-19, as well as substantial contributions from Ballmer Group and Center for Disaster Philanthropy. Enterprise also contributed $1.4 million of its own resources to the program to help meet the overwhelming demand. For more information, visit Enterprise’s Covid-19 news and information hub today. 

What am I supposed to do if I can’t work or if my business is suffering?

If you own a small business in Salt Lake City, the State of Utah has developed bridge funding until the U.S Small Business Administration (SBA) federal assistance programs are up and running.


The Federal Reserve and our Federal Government have approved the CARES Act, including a $10,000 grant advance through the SBA Economic Injury Disaster Loan and the Paycheck Protection Program. View an overview of the CARES Act at https://www.slc.gov/ed/sbaemergencyloan/, or visit https://www.sba.gov/funding-programs/disaster-assistance to apply.

If you have been furloughed or laid off, visit the Utah Department of Workforce Services at https://jobs.utah.gov/ for resources including access to unemployment benefits, food, energy, and medical assistance, as well as job postings.

If you can’t work because you need to take care of a sick family member, you may be eligible for Family Medical Leave Act job protections. View more information about the Family Medical Leave Act at https://www.dol.gov/general/topic/benefits-leave/fmla.

I need help with childcare. What do I do?

Currently the State has subsidy resources for low-income, working parents:

Information sheet from Utah Workforce Services Child Care division for parents looking for assistance with child care.
Information sheet from Utah Workforce Services Child Care division for parents looking for assistance with child care.

Click here or go to http://www.slc.gov/mayor/wp-content/uploads/sites/51/2020/03/ccfaqparents.pdf to read FAQs the Department of Workforce Services and the Utah Department of Health put together on childcare options.

What are City policies for employees in light of COVID-19?

Please visit our HR page here.

What if I have additional questions?

This Utah Coronavirus information hotline is a central resource for the public’s questions about COVID-19. You can call them at 1-800-456-7707

If you have a specific City-related question please reach out to us here or https://www.slc.gov/mayor/contact-and-requests/.


If you missed the April 15, 2020 Salt Lake City COVID-19 Ask Me Anything Session, you can watch it at: https://youtu.be/wyUQpWLBNvs.


You can stay up to date on the latest Salt Lake City government news and information related to COVID—19 by following:

www.Youtube.com/SLCtvMedia

@SLCgov Facebook – https://www.facebook.com/SLCGovernment/

@SLCgov Twitter – https://twitter.com/SLCgov

@SLCgov Instagram – https://www.instagram.com/slcgov/

Nextdoor – https://nextdoor.com/agency-detail/ut/salt-lake-city/city-of-salt-lake-city/

Reddit – https://www.reddit.com/r/SaltLakeCity/

What if I believe the County's Health Order is not being followed?