Salt Lake City

Mayor's Office

Erin Mendenhall | (801) 535-7704 | mayor@slcgov.com

COVID-19

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Neighbors,

Last week, in the face of increasing COVID-19 case numbers, I requested the ability to enact stronger measures to protect our city. I commend Governor Herbert for the bold measures he’s has enacted to break the spike of cases our state is experiencing, as well as the broader shift of COVID restrictions to more directly target the behaviors we know have the highest impact.

The spike in our local and statewide data has been severe and a move like this is an important signal that our current situation is serious for public health and our economy. We all need to wear our masks more often than we have been, when with our friends and extended family and in all social and public gatherings.

Erin Mendenhall, Salt Lake City Mayor

The previous Phased Guidelines (or color-coded restriction levels) are no longer being used.


Utah’s New COVID-19 Health Guidance Levels

Information published on the CoronavirusUtah.gov website.

There are three levels in the transmission index: high, moderate, and low. Each level has certain requirements for individuals and businesses to follow in order to reduce transmission of COVID-19. Salt Lake County is at the High level.

Levels are determined by the 7-day average percent of positive tests, 14-day case rate per 100,000 people, and statewide ICU utilization. You can see the transmission index metrics here: coronavirus.utah.gov/utah-health-guidance-levels or to print https://coronavirus-download.utah.gov/Health/Health_guidance_for_all_levels.pdf.

Counties that meet at least two criteria for high, moderate, or low will be moved to that level. For example, if a county meets the “high” level criteria for the 7-day average percent positivity, the “high” level for the 14-day case rate, and the “low” for statewide ICU utilization, the county would
be in the “high” transmission index level.


GENERAL FAQ

When should I wear a mask?

Mask are REQUIRED under the new high level of transmission index.

Gov. Gary Herbert granted Salt Lake County’s request to make wearing a mask mandatory in public indoor settings, and outdoors when physical
distancing is not feasible; this includes both employees and patrons.

The order was extended to Jan. 5, 2021.

To download a copy of the order, click here.

A summary of the Salt Lake County’s Public Health Order is available in various languages here.

For a list of frequently asked questions on face covering visit: https://slco.org/health/COVID-19/faq/faq-facecoverings/.


The Centers for Disease Control and Prevention is recommending people wear a cloth face covering while in public settings. The CDC also continues to emphasize the importance of maintaining the 6-foot social distancing recommendations.

You can find a list of questions and answers on face cloth coverings at https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover-faq.html.

For instructions on how to make your own cloth face covering go to https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html.

Information sheet on the use of cloth face covering to help slow the spread of Covid-19. Published by the CDC.

What are the guidelines under High Level of Transmission?

The State of Utah has detailed specific instructions and guidelines for Counties and their cities under each of the levels of transmission. The level correspond directly to case rates, positivity rates, and ICU utilization.

Transmission index metric

MetricHigh level of
transmission

7-day average percent positivity≥ 13%
14-day case rate per 100K population*≥ 325/100K
Statewide ICU utilizationAND
≥15% COVID-19
ICU Utilization

A transmission level (high, moderate, low) is determined if a county has two of the three metrics in the designated level of transmission.

*If a county has ≤ 20 cases over the last 14 days, the recommendation will be listed as “Review.” Counties with low case volume shouldn’t be evaluated with strict criteria since a small change in cases can result in large swings in the measures, which may not represent the actual situation.


Actions for all individuals and businesses

Image

Gathering safely


Casual social gatherings (not including formal religious services or events with organizational oversight)

High level of transmission: Social gatherings of 10 or fewer are permitted.


Masks worn in public indoor settings with physical distancing, and outdoors when physical distancing is not feasible; this includes both employees and patrons

High level of transmission: Required


All businesses

  • Refer to Business Manual
  • Require 6’ of distancing between household groups, unless masks are worn
  • Post signage listing COVID-19 symptoms, asking employees and customers with symptoms to stay home, and encouraging physical distancing
  • Offer alternative pickup options when possible (such as curbside pickups, delivery, takeout)
  • Ensure ventilation systems operate properly
  • Plexiglass barriers between staff and customers where feasible at cash registers and customer service counters when 6’ distancing is difficult
  • Thoroughly clean and disinfect restrooms at least twice daily
  • Facilitate employees working from home when ill or if they are higher-risk individuals
  • Stay Safe to Stay Open Pledge (or a similar industry-approved pledge that increases health and safety measures to prevent the spread of COVID-19) is strongly encouraged

Physical distancing in restaurants
(including buffets)
/Bars

High level of transmission: 6 feet between parties at all times

(including waiting areas and when seated)


Any establishment that allows public gathering, such as live events, movie theatres, sporting events, weddings, recreation and entertainment

  • Masks are required; performers are excluded
  • Completion of Event Management Template is required
  • Individual businesses will be expected to modify their operations based on individual outbreaks; Local Health Department discretion on severity of modifications, supported by Utah Department of Health.*
  • 6’ physical distancing between household groups
  • Exception to 6’ physical distancing between household groups can be requested through county executives in consultation with the local health officer. Exceptions may be reviewed every 14 days. Due to the high risk of transmission in this level, exceptions will be rare and are strongly discouraged.

You can find Salt Lake County Health Department’ requests for exception to the social distancing requirement form at https://coronavirus-download.utah.gov/business/Yellow/COVID_19_Event_Planning_Template.pdf


Visit the Utah CoronaVirus page for a comprehensive look at the health guidance under the High Level of Transmission: https://coronavirus.utah.gov/utah-health-guidance-levels/

“Is there anywhere to access free Wi-Fi or a computer?

Sorenson Tech Center

Walk-ins welcome or call 801-535-6533 to make a reservation.

  • Monday 12 p.m.– 5:30 p.m.
  • Tuesday 12 p.m. – 5:30 p.m.
  • Wednesday 11 a.m. – 4 p.m.
  • Thursday 11 a.m. – 4 p.m.
  • Where: 1383 S 900 W, Salt Lake City, UT 84104

Technology Center Services Include:

  • Free computer access
  • Printing (up to 10 pages)

Are there community resources?

2-1-1 Utah Services

This phone line connects people to a services from organizations in the community. It is free and confidential. Visit the website for more information on the resources available. Click on the red icon with the cross for information on how to obtain critical services related to the shutdown https://211utah.org/.


Stimulus Check Help

Salt Lake City, Tax Help Utah, Salt Lake County and Utahns Against Hunger are teaming up to provide support to households who haven’t received their Economic Impact Payment/Stimulus Check yet.

The IRS recently extended the deadline to receive this payment to Saturday, November 21st at Midnight ET. Households that need assistance can head to Library Square on October 12, 13, and 14 from 2-6pm to enroll. We’ll be in the old KCPW office space next to the VOA outreach.

Who is eligible for the Economic Impact Payment?

U.S. citizens, permanent residents and qualifying resident aliens who:

  • Have a valid Social Security number,
  • Could not be claimed as a dependent of another taxpayer, and
  • Did not file a 2019 federal tax return,
  • Had adjusted gross income under certain limits.
    • Your income is less than $12,200
    • You’re married filing jointly and together your income is less than $24,400
    • You have no income

For more information visit: https://www.irs.gov/coronavirus/non-filers-enter-payment-info-here


Stay Safe Stay Connected

The Promise Partnership is working to ensure Utah students are ready for a lifetime of learning. In collaboration with the Utah State Board of Education, the Stay Safe, Stay Connected program has been created for families who have experienced the most disconnect from school since the COVID-19 pandemic began. 

Learn more at: https://promiseutah.org/stay-safe-stay-connected/


Elder Care Locator: Resources with information and assistance for older adults and caregivers. https://eldercare.acl.gov/Public/Search_Results.aspx


Utah Community Action: https://www.utahca.org/.


Online AA Meetings during COVID-19: https://www.aa.org/pages/en_US/update-on-covid-19-coronavirus


Utah Domestic Violence Coalition: Confidential supports and resources are available 24/7: LINKLine 1-800-897-LINK (5465)


The National Domestic Violence Hotline at 1-800-799-7233.
The YWCA at (801) 537-8600.


Mental Health Resources

Emotional health relief hotline information card from Intermountain Healthcare: 833.422.2211

The American Red Cross has put together steps for how cope with the evolving situation.


Safe Utah Free 24-hour crisis mobile app with mental wellness tips. www.SafeUT.org or 801-587-3000.


Disaster Distress Helpline– SAMHSA Disaster Distress Helpline is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster.



You can call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.  https://www.samhsa.gov/find-help/disaster-distress-helpline.


Deaf/Hard of Hearing

  • Text TalkWithUs to 66746
  • Use your preferred relay service to call 1-800-985-5990
  • TTY 1-800-846-8517

All Mental Health: https://coronavirus.allmentalhealth.org/

The Salt Lake City Police Department’s crisis line at 801-580-7969.

National Suicide Prevention Hotline: (800) 273-TALK (8255)

Salt Lake Behavioral Health (801) 264-6000

University of Utah Neuropsychiatric Unit (801) 583-2000

NAMI Utah (801) 323-9900 or (877) 230-6264. NAMI Mentor phone line will continue operations from 9 a.m. to 4:15 pm Monday through Friday.

SAFE UT App – The SafeUT app can help anyone with emotional crises, bullying, relationship problems, mental health, or suicide-related issues. It’s free, confidential, and connects you to licensed clinicians, 24/7. Call 833-372-3388.

Trans Peer Support LifeLine – 877-565-8860 (3/26/20)

The Trevor Project – Priority to the LGBTQ Community – 866-488-7386 or Text START to 678678 (3/26/20)

Warmline: U of U Health for SL County residents who are not in crisis, but seeking support, engagement or encouragement 801-587-1055


Rumor Control

Coronavirus Rumor Control – FEMA has set up a page with information on the response to coronavirus (COVID-19) pandemic. Visite https://www.fema.gov/coronavirus-rumor-control.


Five myths about coronavirus – visit the Intermountain Healthcare blog at https://intermountainhealthcare.org/blogs/topics/live-well/2020/03/myths-about-coronavirus/.


Food Services

Below is a list of organizations and agencies that have announced a variety of food services in the community.

SLC Sustainability Resource Page

Utah Community Action

SLC School District Meals for Students

Salt Lake Education Foundation

Utah State Board of Education

Salt Lake County Meals on Wheels

Department of Workforce

Utahns Against Hunger resource list

For a list of food banks good to https://www.foodpantries.org/ci/ut-salt_lake_city.

WIC is allowing substitutions at the Grocery: shorturl.at/btDL0.

Salt Lake Valley Mutual Aid: https://www.covid19mutualaidslc.com/.

Food Assistance for Seniors: https://www.uah.org/get-help/food-assistance-for-seniors.

Senior shopping hours: Smiths, Harmons, Fresh Market, Dollar General, Costco, Target, Walmart, Macey’s, Reams Food Stores, Natural Grocers, Sam’s Club, Trader Joe’s. Walgreens, Whole Foods, WinCo Foods, Dans, Lins.


Business Resources

We have streamlined COVID-19 resources for Salt Lake City’s business community to plan, prepare, and respond to the COVID-19 virus outbreak. There will be updates. As we follow public health guidelines and common sense, we will give Salt Lake City the best opportunity to stay resilient during this challenging economic time.

Visit our main page for more information: https://www.slc.gov/ed/covid19/

Salt Lake County Community Partners Grant Program

The SBA Disaster Loan Is Now Available in Salt Lake City.

Utah Leads Together Small Business Bridge Loan

Utah COVID-19 Commercial Rental Assistance Program

Chamber of Commerce: Coronavirus Small Business Issues and Solutions Guide  (Source: https://www.chamberofcommerce.org/coronavirus-small-business-guide)

The State of Utah

PPE Push Pack Request

Goldman Sachs 10,000 Small Businesses: Application for Paycheck Protection Program

IRS: Coronavirus Tax Relief and Economic Impact Payments

Americans for the Arts

UA&M COVID-19 Emergency Funding : Emergency funding available for Utah-based individual artists/creative workers and Utah-based nonprofit arts organizations.

Salt Lake County (for businesses) SLCo Business Relief Hotline 385-468-4011.

SBIG – Small Business Impact Grant: The Small Business Impact Grant (SBIG) is a COVID-19 relief program for small businesses in Salt Lake County funded by the CARES Act. SLCo will award up to $40 million in grants through one-time payments of $500 to $35,000 to impacted businesses that apply.

Bartender Emergency Assistance

Utah Division of Multicultural Affairs

Local First Utah

Utah Nonprofits Association at 801-596-1800

Utah Muslim Civic League is offering resources and services for Individuals and business owners in the Muslim-identifying communities. Services include:

  • Help applying for PPP/EIDL loans
  • Business grants
  • Training and mentorship for start-ups and existing business
  • Access to digital resources
  • Food distribution
  • Housing and rental assistance
  • Transportation services
  • Access to medical service resources
  • Mutual Aid Group

The team is multilingual team. For more information please contact Luna Banuri, Executive Director,  at luna@utahmcl.com.


Employment

SALT LAKE COUNTY HIRING TEMPORARY POSITIONS

Salt Lake County is hiring for multiple temporary positions. Positions can be found at https://www.slco.org/jobs/.


Department of Workforce Serviceshttps://jobs.utah.gov/covid19/index.html

Virtual Job Seeker Workshops: https://jobs.utah.gov/jobseeker/index.html.

If you need assistance in your language to apply for unemployment:

Call 801-526-4400
Select option 1
Enter the last 5 digits of their social security number Or the # sign
Select option 5
Wait for UI representative and tell them their language.


Consumer Alerts

Consumer alert from Salt Lake County Regional Development on predatory Covid-19 Loans.

Beware of phishing emails, phone calls and apps trying to defraud the people in the community by using #Covid19 concerns. Here are two examples that have come up. Don’t go to the following site, Corona-virus-ma.com. Also, the app, Coronavirus App claims to track the virus, but will lock your phone until a ransom is paid.

Consumer complaints can be submitted at slc.gov/consumerprotection


Utah Department of Workforce Services posted an alert about COVID-19 Potential Fraud Scam. You can find it at https://jobs.utah.gov/blog/post/2020/03/26/covid-19-potential-fraud-scam-alert.


The Utah Department of Commerce Division of Consumer Protection is taking complaints about price gouging and scams. Anyone with information call 801-530-6601 or 1-800-721-7233, or online at consumerprotection.utah.gov.


Rocky Mountain Power Alert: Scammers are calling our customers and claiming to be from Rocky Mountain Power. The scammers threaten to shut off power unless you pay immediately. Don’t pay. Watch for the signs and use these tips to protect yourself and your family: http://rockymountainpower.net/scams


Federal Bureau of Investigation: Cyber criminals use fake job listings to target applicants’ personally identifiable information.


U.S. Justice Department: Report COVID-19 Fraud https://www.justice.gov/coronavirus.


Federal Trade Commission Consumer Information: Avoid Coronavirus Scams https://www.consumer.ftc.gov/features/scam-alerts


The Federal Communications Commission COVID-19 Consumer Warnings and Safety Tips website: https://www.fcc.gov/covid-scams


The World Health Organization has added a post warning the public to stay alert of cyber criminal activity. You can find it at https://www.who.int/about/communications/cyber-security.


Volunteer Opportunities/ Where to Donate

Below is a list of organizations and community groups who have announced volunteering and donating opportunities.

Utah Food Bank

American Red Cross

Salt Lake Education Foundation: Donation page.

Fourth Street Clinic

United Way Utah COVID-19 Community Response Fund

COVID-19 Mutual Aid SLC

Tip your Server

Support Utah Dining

Silicon Slopes Serves

UServeUtah COVID-19 Donations

Utah Aids Foundation

University of Utah Relief Fund

Utah Domestic Violence Coalition

Zions Bank

The Salvation Army

Cross Roads Urban Center

Salt Lake Community College: Emergency Student Support Fund

Community Connections


You can download a copy of one of our information flyers here or http://www.slc.gov/mayor/wp-content/uploads/sites/51/2020/04/COVID19_Infosheet.pdf.

For a Spanish version click here or http://www.slc.gov/mayor/wp-content/uploads/sites/51/2020/04/COVID19_Infosheet_Spanish.pdf.

Information sheet on COVID-19 Resources at the federal, state and local levels.
Information sheet on COVID-19 Resources at the federal, state and local levels.

Are there multilingual resources and information?


Visit the state’s COVID-19 page for a variety of multicultural resources, including case counts for racial ethnic populations: https://coronavirus.utah.gov/multicultural-resources/


Salt Lake County created an Equity for Diverse and Underserved Populations team: https://slco.org/covid-19/vulnerable-populations/


COVID-19 Resources for Immigrant Families in Utah: https://docs.google.com/document/d/1aevKgQAzK4O-dsUbLU_-xfg-TW1PohjFWAq6sbR_sqI/mobilebasic 


The International Rescue Committee (IRC) in Salt Lake City has put together a COVID-19 webpage with resources and information in multiple languages.

Click here to visit the page or go to https://www.rescue.org/announcement/covid-19-multilingual-resources-information.

If you have a Facebook account you can find additional information in multiple languages at https://www.facebook.com/ODHRSLC/.


The Utah Governor’s Office and the Utah Coronavirus Task Force have translated multiple resources in 14 languages. Go to the Utah Division of Multicultural Affairs website at https://multicultural.utah.gov/covid-19-language-accessible-resources/ or https://coronavirus.utah.gov/multilingual-resources/.

The state has added a chat feature to the Spanish Coronavirus Utah page at https://coronavirus.utah.gov/spanish-home/.

The Salt Lake County’s Office for New Americans has a list of FAQs for Immigrant Communities. You can find it at https://slco.org/new-americans/.

Are there any ADA/Disabilities Community Resources and information?

UATP Center for Persons with Disabilities is offering equipment to people, to be borrowed for up to 90 days, to help assist with communication, living independently, and to move more independently. To borrow a device call 800-524-5152 or visit http://www.uatpat.org/demo_loan.

ADA technology resources for those learning/working from home: https://utahatprogram.blogspot.com/2020/04/resources-for-people-with-disabilities.html  


COVID-19 resources for those with visual impairments: https://blindyblog.com/about-me/coronavirus/?fbclid=IwAR06FitN1I0ujhKTBAdVPlr-nb4YLekl9sTuXCvaALoXQO7bzkHt2uC9rhQ

For the Blind: Freedom Scientific is now offering JAWS, ZoomText, and Fusion free of charge for personal computers at home until June 30, 2020: https://www.freedomscientific.com/


Need COVID-19 testing, but don’t have transportation? The Salt Lake County Health Department is providing rides to symptomatic individuals who have a medical referral for testing and need a ride to drive-thru testing sites.

The service can be accessed by calling the Salt Lake County Health Department COVID-19 Information line at (385) 468-4636.  Be sure to inform the representative that you are symptomatic and need a ride to a drive-thru testing site. This resource is paid through a Salt Lake County Contract with local cab companies for residents who cannot afford the ride. 


The Disability Law Center has opened a virtual office to continue to offer its services. You can find it at http://disabilitylawcenter.org/covid-19/ . You can also reach them by phone at 800-662-9080 (toll-free),
801-363-1347 or email stat@disabilitylawcenter.org.


The Utah Parent Center: https://utahparentcenter.org/covid-19-resources-to-stay-healthy/


Utah Department of Human Services: Services with People with Disabilities. https://dspd.utah.gov/covid-19-information/.


Utah Department of Health: https://medicaid.utah.gov/.


The University of Utah, Center for Disability Services and Access: https://disability.utah.edu/.


Salt Lake Community College Disability Resource Center: https://www.slcc.edu/drc/index.aspx.


Administration for Community Living: https://acl.gov/COVID-19.


Rocky Mountain ADA Center: Resources on COVID-19 and the ADA, https://www.rockymountainada.org/resources-covid-19-and-ada


Centers for Disease Control and Preventions. COVID 19- ASL: https://www.youtube.com/playlist?list=PLvrp9iOILTQatwnqm61jqFrsfUB4RKh6J


Social Security Administration: Social Security & Coronavirus Disease (COVID-19) https://www.ssa.gov/coronavirus/.

National Disability Covid-19 Healthcare Support and Advocacy hotline 800-626-4959.

Where can I get tested?

If you have one or more of the symptoms of COVID-19 you should be tested immediately.

COVID-19 Testing Information: You can find testing information such as test locations, types of Covid-19 test or contact tracing at https://coronavirus.utah.gov/testing-locations/.

The Wellness Bus:

Find the Wellness Bus’ testing locations for the week — Facebook or Twitter.

Please call 801-587-0712 to schedule a testing appointment.

Thanks to the Larry H. & Gail Miller Foundation, The Wellness Bus is a mobile testing site for COVID-19 for the time being. Testing is available with no out-of-pocket cost to anyone. Any person with or without any coronavirus symptoms or who has been in contact with someone who has tested positive for COVID-19.

Schedule an appointment: 801-587-7012, 801-436-7118 (Bilingual)


Additional Testing Locations: https://coronavirus.utah.gov/testing-locations/ or

How can I avoid getting sick?

Right now the best thing you can do is take recommended steps to deter the spread of illness:

  • Stop handshaking and use other, no-contact methods of greeting
  • Regularly wash your hands
  • Create habits and reminders to avoid touching your face, and cover coughs and sneezes
  • Disinfect surfaces like doorknobs, tables, desks, and handrails regularly
  • Stay home if you are feeling sick
  • Avoid contact with anyone who is sick
  • Avoid sharing food and beverages?

Visit the Utah Department of Public Health for more tips on how to protect yourself.

Information sheet for healthy habits and daily cleanup guidelines during COVID19

For more information on alerts and guidelines at the federal level, visit https://www.coronavirus.gov/.

What if I need emergency help from police, fire, or EMS?

Call 911 if you need emergency assistance.

Salt Lake City 911 Dispatch, Fire and Police are all operating under specific protocols aimed at safeguarding the health and safety of their teams and the public.

They are prepared to assist you no matter the circumstance and will continue to respond to calls for service.

Public Safety requests that the public meets our responders outside of their homes or businesses if they are able to do so. This two-pronged approach aims to reduce the possibility of our responders being exposed and of us bringing any contaminants into your home.

The Police Department is also encouraging online reporting for non-emergencies (theft, vandalism, harassing phone calls/texts, etc.) on SLCPD.com: https://youtu.be/2z1QYePyhck

Will City services still be available ?

City Operations UPDATES

Parking Enforcement

Effective November 1, 2020, Salt Lake City will resume enforcement of several parking ordinances that were suspended in March. The following parking ordinances and allowances will be reinstated:

  • Time Limited Parking on Certain Streets (Ord. 12.56.450)
  • Using Streets for Storage Prohibited (Ord. 12.56.520)
  • Using Streets for Storage of Motor Homes, Boats and Trailers Prohibited (Ord. 12.56.525)
  • No Stopping or Parking; Color Markings and Signs (12.56.310B)
  • Parking of self-contained recreation vehicles on City streets

From October 15 – October 31, 2020, vehicle owners who are not in compliance with any of the above ordinances will be informed about the upcoming enforcement changes with a warning citation that will not require payment.


The Salt Lake City Public Library
● The Salt Lake City Public Library (The City Library) will reopen all eight locations on
Monday, September 21.
● Express Services is the next phase in the Library’s reopening plan, allowing the Library to
continue offering vital services while maintaining COVID-19 precautions.
● Libraries will be open Mon–Sat, Noon–6pm.
● Face masks will be required at all times, and social distancing measures will be enforced.
● The Library was last open on Saturday, March 14, 2020.

You can read the complete news release here.


Salt Lake City Citizen Access Portal: Use this portal to Schedule/Reschedule/Cancel inspections, looking up permit details, etc.


Salt Lake City Parks & Public Lands

The Public Lands administrative building and the City Cemetery office will be open to the public by appointment only. To make a reservation or set an appointment with us, please visit our website to find contact information for the relevant division or program: https://www.slc.gov/parks

For more information and to access the list of closures and changes to the City’s parks and trails, please visit slc.gov/parks/public-lands-covid-19-precautionary-measures/.


Water – Public Utilities Department

Salt Lake City drinking water from the tap is safe, reliable, economical, and meets or exceeds all federal and state safe drinking water standards. COVID-19 will not change this.

While our City recommends keeping a 4-day supply of bottled water for an emergency kit in case of a natural disaster; it is not necessary to purchase bottled water to prepare for COVID-19.


The main office at 1530 S. West Temple is closed to the public, with a few exceptions. People with development review projects seeking assistance must call ahead to 801-483- 6727 and a department employee will come to the door and take the paperwork while maintaining proper distance.

You may pay your utilities bill online, by mail or at the drop box on the north side of the building. You may also call customer service at 801-483-6900. Business hours remain the same—M-F from 8 a.m. to 5 p.m.

Public Utilities began mailing out letters to customers who are more than a month behind on their utility bill payments (letters will be sent out in both English and Spanish). We urge residents to call the PU customer service office as soon as they receive the letter to work out a regular payment plan. Those who begin paying the agreed amount each month will not be in jeopardy of a shut off. Otherwise, water service shut offs will begin again in August. For more information about utility bill payments, visit https://www.slc.gov/utilities/pay-my-bill/


The restrooms in our watershed are still closed. We do not have the staff to regularly clean and disinfect the facilities, so we have closed them until further notice. City Creek Canyon will be closed to vehicles until further notice. In a typical year, we begin an odd-even calendar day schedule for recreational use in City Creek.

Pedestrians (walkers, joggers) are always permitted, every day. But typically from Memorial Day to Labor Day, bicycles are allowed only on ODD days, and vehicles (for access to picnic sites) on EVEN days. Because of the pandemic, we did not take picnic site reservations this year, and picnic sites are closed to the public. The canyon road will be open every day until further notice only to bicyclists and pedestrians. 


Garbage and Recycle Pick up

Salt Lake City waste & recycling services are continuing uninterrupted at this time. This includes our garbage, recycling, and compost container collection, as well as the Call 2 Haul bulk waste program.

The Education Team is also out checking containers. For more information on services, please visit: https://www.slc.gov/sustainability/waste-management/.

Salt Lake City curbside customers may also use Call 2 Haul to dispose of electronics.

Please email slcwasteandrecycling@slcgov.com or call 801-535-6999 for waste questions.

The Salt Lake Valley Landfill Household Hazardous Waste drop-off facility has returned to normal operating hours and is now open to the public Monday – Saturday, 7 a.m. – 5 p.m. (excluding County holidays). The reuse shed is not open. Containers will not be returned. Large residential quantities such as drums and all business waste will be accepted by appointment only Monday – Thursday. No Household Hazardous Waste accepted outside of Salt Lake County.


Sustainability

Sustainability Energy & Environment Division: deadline for annual reporting for Salt Lake City’s Energy Benchmarking Ordinance has been extended to July 1, 2020 to accommodate disruptions to normal business operations resulting from COVID-19. Learn more at www.slcgreen.com/elevate.


Salt Lake City Council

The Council Office staff is working remotely but is checking email (council.comments@slcgov.com) and voicemail (801-535-7600) regularly throughout the day, so that we can respond quickly.

Council meetings will be held electronically. Please call our main phone line (801-535-7600) to hear a recording of upcoming agenda items and public hearings or visit the Council agendas webpage.  More information on how to attend meetings virtually, can be found here


Department of Public Services

Public Services consists of 10 divisions (Administrative Services, Compliance, Facilities, Fleet, Golf, Parks, Streets, Trails & Natural Lands, Urban Forestry, and Youth & Family) and continues to operate during these challenging times.

Please view https://www.slc.gov/publicservices/covid19/ to learn about each of our division’s current operations and contact information amid COVID-19. We are available to assist over the phone, by email or through SLC Mobile. However, please note that the City & County Building (City Hall) is closed until further notice due to earthquake impacts.

If you have general department questions, feel free to call (801) 535-7116 or email publicservicesinfo@slcgov.com.

Parks

Salt Lake City moved to the “Yellow” risk level for COVID-19. Below, we’ve outlined how this affects the city’s parks, trails, and other natural areas.

Field, pavilion, and wedding reservations are now open. This includes field reservations at the Regional Athletic Complex. Keep in mind that certain precautions still need to be taken for all reservations, such as symptom checks, face coverings, and participant rosters. At the time you make your reservation, you will be given a full list of these requirements.

Playgrounds, drinking fountains, and some park restrooms have reopened. Programs and events in parks are now allowed for groups smaller than 50.

The Public Lands administrative building and the City Cemetery office will be open to the public by appointment only.

To make a reservation or set an appointment with us, please visit our website to find contact information for the relevant division or program: https://www.slc.gov/parks

Please be sure to continue wearing face coverings, regularly sanitizing your hands, and maintaining a safe distance between yourself and other people. Doing so will help ensure that the city can remain at this lower risk level. We appreciate the cooperation of all users of our public lands.


Community & Neighborhoods Departments

Please go https://www.slc.gov/can/can-covid19/ for a summary of the actions the Community & Neighborhoods Department (which includes Transportation, Engineering, Housing and Neighborhood Development, Planning, Building Services and Civil Enforcement, Capitol Asset and Real Estate Services Team, and Civic Engagement Team) is taking in response to the directive to limit contact between staff, partners, and the general public as a result of the COVID-19 virus outbreak.


Building Permit Office

The Building Permit Office at the City and County Building is closed to walk-in customers, however, building inspections staff will continue to make building inspections in the regular routine. All online services are available for permits and plan review.  Plan review is continuing by staff working from home.   Any questions can be directed to online staff at: slcpermits@slcgov.com.

Please check our website for updates and all additional information https://www.slc.gov/buildingservices/. We will be responding to all inquiries via email at building.services@slcgov.com. If you prefer to call, please dial 801-535-7224.


Housing and Neighborhood Development

RESPONSE TO COVID-19: Please be aware we are no longer accepting walk-in business related applications, contract management, or payments.

All customers who regularly visit us in the office to make monthly payments are asked to call 801-535-7228 and make your payment using a credit card or an electronic check. We request you continue making your payments over the phone until the City returns to a normal schedule.

For all the details visit https://www.slc.gov/can/can-covid19/.


Economic Development Department

We have streamlined COVID-19 resources for Salt Lake City’s business community to plan, prepare, and respond to the COVID-19 virus outbreak. There will be updates. As we follow public health guidelines and common sense, we will give Salt Lake City the best opportunity to stay resilient during this challenging economic time.

Visit the department’s page for Business Resources for COVID-19.


Business Licensing

  • Please contact our staff, who are currently working off-site, by emailing business.license@slcgov.com or leave a message at (801) 535-7721 and a staff member will reach out.  

Salt Lake City International Airport

For those traveling: The SLC Airport has increased the use of disinfectant in high-touch areas of the airport, including moving walkways, stair and escalator handrails, doorknobs, light switches, elevator buttons, and seating areas. We have also increased the frequency that airport restrooms are sanitized. In addition, the airlines have implemented frequent cleaning of monitors. For more information, go to slcairport.com and click on the Travel Advisory.

Airport restaurants and shops: Some of the shops and restaurants at the airport are operating under reduced hours or may be temporarily closed. The concessions that are open have implemented social distancing and other measures recommended by the Salt Lake County Health Department.

Passenger pickup: Only individuals with an airline ticket, airport badge, or airport authorization will be allowed in the public areas of the airport. All drop offs and pickups must be done curbside in a designated location or in the parking garage. One individual may accompany a ticketed passenger, if the ticketed passenger needs assistance with arrival or departure.


Salt Lake City Justice Court

Please go to the webpage https://www.slc.gov/courts/ and use the emails and / or the Request to Judge form for all correspondence possible. 

The phone number to called is 801-535-6300.  Phones are open from 8:30 a.m. -11:30 a.m. and from 1 p.m. – 4 p.m.

Criminal Email:  criminalsection@slcgov.com

Jury Hotline: 801-535-6400
Jury Day Phone: 801-535-6430
Jury Email: jury@slcgov.com

Traffic Email:  traffic@slcgov.com

Small Claims
Email: smallclaims@slcgov.com

Salt Lake Court accepting charitable donations in place of fines

The Salt Lake City Justice Court will now accept donation receipts from select charitable organizations in place of fines, fees and community service hours from offenders who are ordered to pay the court.

Anyone who owes the court can pay their debts by donating to either Shelter the Homeless or the Salt Lake Education Foundation’s Emergency Relief Fund, or they can volunteer with select organizations involved in fighting COVID-19.


Recorder’s Office

Claims can be mailed to: Salt Lake City Recorder P.O. Box 145515 Salt Lake City, Utah 84114-5515.


[accordion title= "What public transportation options are available now?"]

The safety and wellbeing of riders and community remains UTA’s top priority. On August 23, UTA is restoring 90 percent of service—targeting improvements for those who need mass transit service the most.

Several routes will receive service improvements that exceed the pre-COVID level of service. Service on some routes remains reduced or suspended based on ridership, demand, and financial resources. The changes that are being put in place will help to encourage social distancing on buses and trains, as well as allow UTA to continue to perform the highest level of sanitation and disinfecting.

Visit the UTA website at https://www.rideuta.com/Rider-Info/Coronavirus-COVID-19-Updates for the latest transit changes.


In coordination with Governor Gary Herbert’s “Stay Safe, Stay Home” directive and Salt Lake City Mayor Erin Mendenhall’s proclamation implementing the directive, GREENbike, a local nonprofit bike-share program, is offering $0.01 annual memberships to all essential workers.

These workers include:

  1. Health care professionals.
  2. Law enforcement officers and first responders.
  3. Faith leaders and workers, including an official, worker, or leader in a house of worship or other places of religious expression or fellowship.
  4. Employees of charitable and social services organizations.
  5. Grocery clerks and all grocery store employees.
  6. Restaurant employees and drivers offering take-out and delivery options.
  7. Bank employees.
  8. Gas station employees.
  9. All Utah residents unable to telework.

Learn more (https://greenbikeslc.org/covid19) or visit greenbikeslc.org/join to purchase an annual pass using the promo code Essential2020.

Are there recommendations for how to celebrate the upcoming holidays?

The Centers for Disease Control and Prevention has shared suggestions to help protect yourself and your community during the upcoming holidays.

Below are suggestions of lower risk activities that can be alternatives to celebrate this Halloween:

  • Carving or decorating pumpkins with members of your household and displaying them
  • Carving or decorating pumpkins outside, at a safe distance, with neighbors or friends
  • Decorating your house, apartment, or living space
  • Doing a Halloween scavenger hunt where children are given lists of Halloween-themed things to look for while they walk outdoors from house to house admiring Halloween decorations at a distance
  • Having a virtual Halloween costume contest
  • Having a Halloween movie night with people you live with
  • Having a scavenger hunt-style trick-or-treat search with your household members in or around your home rather than going house to house

https://www.usatoday.com/in-depth/life/2020/09/24/halloween-2020-how-celebrate-safely-during-covid-19-pandemic/5807530002/


You can find a complete list of recommendations for the upcoming holidays at https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/holidays.html.

I'm worried about my neighbor. How can I help?

The City is organizing to support our neighbors through local, community-network assistance and we’re asking for your help.

First, if you haven’t already, make sure you have your neighbors’ contact information so you can call, text or email them. Talk with them about emergency planning, whether anyone in the household has unique needs like essential prescriptions or medical care, and how you might be able to help one another should this situation escalate.

You can also visit https://nextdoor.com/ to connect with your neighbors.

If you are able to assist a neighbor who needs help during this time, use this form we’ve created to let them know all the ways in which you are able to help them:

To download click here. For a copy in Spanish click here.

This is a form for residents to use if they want to offer assistance to neighbors.

What if I can’t pay my rent or mortgage?

Check out the compiled list of frequently asked questions and our housing AMA below.


Click here to download the PDF of the FAQ.

Frequently asked questions on Salt Lake Housing and Covid-19 for renters, landlords and homeowners.
Frequently asked questions on Salt Lake Housing and Covid-19 for renters, landlords and homeowners.
Click here to download a copy of the flyer

Resources for Renters

  • Utah DWS made available a Pandemic Rental Assistance flyer for renters who  are not receiving unemployment benefits or, due to circumstances related to COVID-19, are unable to pay rent.
  • Utah Legal Services: What Renters Need to Know if They Receive an Eviction Notice View on YouTube
  • Self-Help Resources from the Utah State Courts: What Renters Need to Know View on YouTube
  • You can download the 2020 Renter Toolkit available in English & Spanish. If you would like to receive hard copies, please email Francisca Blanc at fblanc@utahhousing.org
  • For COVID-19 Resources, please visit our web page. Please, let us know if you have additional resources that we need to add to our list. 
  • For community resources, individuals need to dial 211 to connect with organizations in their communities.
  • Information about the CDC’s eviction moratorium can be found here: https://cdcform.com
  • Information about pandemic rent and mortgage relief can be found here: https://rentrelief.utah.gov/ or https://jobs.utah.gov/covid19/rentalassist.pdf
  • UCA Rental Relief Hotline 801-359-2444 or dial 2-1-1.

Resources for Utah Housing Coalition Members

Enterprise launched a Covid-19 response program, Emergency Action for Resident and Partner Stability, to provide relief funding and assistance to low-income renters and affordable housing providers.

The program offers nonprofit community partners flexible support, including emergency grants of up to $150,000 to help organizations stay afloat and meet the immediate needs of the families and individuals they serve; immediate and long-term guidance on resilience planning and financial strategies; and aid for organizations seeking critical government relief funds and other interventions that can help address resident and community needs.

This multi-million dollar philanthropic effort is led by an initial $2 million contribution from the Wells Fargo Foundation as part of its $175 million commitment in response to Covid-19, as well as substantial contributions from Ballmer Group and Center for Disaster Philanthropy. Enterprise also contributed $1.4 million of its own resources to the program to help meet the overwhelming demand. For more information, visit Enterprise’s Covid-19 news and information hub today. 


RENTAL ASSISTANCE: LANDLORD HOUSING ASSISTANCE PROGRAM

The Landlord Housing Assistance Program assists landlords in applying for rental assistance on behalf of their tenants impacted by COVID-19. 

  • Rental assistance will be $2,000 or less per month; landlords must apply on behalf of tenants monthly. There is no limit to how many times an applicant can be approved within the window of time the program operates.
  • Rent payments go directly to landlords.
  • No rental assistance will be issued after December 30, 2020.
  • Property owners or tenants can’t receive a duplication of benefits from local, state or federal resources. Tenants must disclose whether they have received other assistance.

What am I supposed to do if I can’t work or if my business is suffering?

If you own a small business in Salt Lake City, the State of Utah has developed bridge funding until the U.S Small Business Administration (SBA) federal assistance programs are up and running.


The Federal Reserve and our Federal Government have approved the CARES Act, including a $10,000 grant advance through the SBA Economic Injury Disaster Loan and the Paycheck Protection Program. View an overview of the CARES Act at https://www.slc.gov/ed/sbaemergencyloan/, or visit https://www.sba.gov/funding-programs/disaster-assistance to apply.

If you have been furloughed or laid off, visit the Utah Department of Workforce Services at https://jobs.utah.gov/ for resources including access to unemployment benefits, food, energy, and medical assistance, as well as job postings.

If you can’t work because you need to take care of a sick family member, you may be eligible for Family Medical Leave Act job protections. View more information about the Family Medical Leave Act at https://www.dol.gov/general/topic/benefits-leave/fmla.

I need help with childcare. What do I do?

Currently the State has subsidy resources for low-income, working parents:

Information sheet from Utah Workforce Services Child Care division for parents looking for assistance with child care.
Information sheet from Utah Workforce Services Child Care division for parents looking for assistance with child care.

Click here or go to http://www.slc.gov/mayor/wp-content/uploads/sites/51/2020/03/ccfaqparents.pdf to read FAQs the Department of Workforce Services and the Utah Department of Health put together on childcare options.

What are City policies for employees in light of COVID-19?

Please visit our HR page here.

What if I have additional questions?

This Utah Coronavirus information hotline is a central resource for the public’s questions about COVID-19. You can call them at 1-800-456-7707

If you have a specific City-related question please reach out to us here or https://www.slc.gov/mayor/contact-and-requests/.


You can stay up to date on the latest Salt Lake City government news and information related to COVID—19 by following:

www.Youtube.com/SLCtvMedia

@SLCgov Facebook – https://www.facebook.com/SLCGovernment/

@SLCgov Twitter – https://twitter.com/SLCgov

@SLCgov Instagram – https://www.instagram.com/slcgov/

Nextdoor – https://nextdoor.com/agency-detail/ut/salt-lake-city/city-of-salt-lake-city/

Reddit – https://www.reddit.com/r/SaltLakeCity/

What if I believe the County's Health Order is not being followed?