Salt Lake City

Mayor's Office

Erin Mendenhall | (801) 535-7704 | mayor@slcgov.com

COVID-19

Para leer en español haga clic aquí.

Neighbors,

Though Governor Herbert is relaxing restrictions in most areas of the state to ‘yellow,’ Salt Lake City’s higher numbers of COVID-19 warrant a continuation of the ‘orange’ phase.  

Salt Lake City zip codes 84116 and 84104 have continuously shown some of the highest COVID-19 numbers in the state of Utah.  Salt Lake County public health data for the capital city, as a whole, shows a consistent, though gradual, increase in positive cases.

The state has been in the ‘orange’ phase since May 1 and symptoms may appear up to14 days after exposure to the virus. Today’s data may not yet show the full impact of our May 1st shift, and the current data does not indicate Salt Lake City should yet be loosening our approach. Dr. Anthony Fauci, the nation’s top infectious disease expert, has advised that communities wait until positive cases have declined for at least two weeks before easing restrictions. 

To have confidence in a transition to ‘yellow’, Salt Lake City should see at least 14 days of declining positive cases. We will continue to track public health data being collected by Salt Lake County Health Department and encourage our residents and businesses to exercise great caution by limiting unnecessary trips, wearing face coverings when out in public and practicing  social distancing, until we see a sufficient decline in cases. 

Let’s continue taking care of one another so that we can ensure our city is on solid footing before we move to the next phase of recovery.

Erin Mendenhall
Mayor, Salt Lake City


For detailed guidelines from the state for businesses and individuals, click here.


MULTILINGUAL PSAs

Salt Lake City is recording PSAs in various languages with the most up-to-date information about our city’s COVID-19 status and precautions to take. To view or download, click on the links below:

Arabic, ASL, Bosnian, Farsi, Korean, Mandarin, Somali, Spanish, Swahili, Tongan, Vietnamese


GENERAL FAQ

Is my business allowed to open?

Businesses that were required to close under the county’s health order may now reopen with strict guidelines. All other businesses should continue implementing health and safety measures to prevent exposure to and spread of COVID 19. For more information on different industries, please click on the links below:

Restaurant and Food Services

Gyms & Fitness Centers

Events & Entertainment

Personal Services

Are there community resources?

2-1-1 Utah Services

This phone line connects people to a services from organizations in the community. It is free and confidential. Visit the website for more information on the resources available. Click on the red icon with the cross for information on how to obtain critical services related to the shutdown https://211utah.org/.


Elder Care Locator: Resources with information and assistance for older adults and caregivers. https://eldercare.acl.gov/Public/Search_Results.aspx


Utah Community Action: https://www.utahca.org/.


Online AA Meetings during COVID-19: shorturl.at/hEUY0


Utah Domestic Violence Coalition: Confidential supports and resources are available 24/7: LINKLine 1-800-897-LINK (5465)


The National Domestic Violence Hotline at 1-800-799-7233.
The YWCA at (801) 537-8600.


Mental Health Resources


The American Red Cross has put together steps for how cope with the evolving situation.


Safe Utah Free 24-hour crisis mobile app with mental wellness tips. www.SafeUT.org or 801-587-3000.


Disaster Distress Helpline– SAMHSA’s Disaster Distress Helpline is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster.


You can call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.  https://www.samhsa.gov/find-help/disaster-distress-helpline.


Deaf/Hard of Hearing

  • Text TalkWithUs to 66746
  • Use your preferred relay service to call 1-800-985-5990
  • TTY 1-800-846-8517

All Mental Health: https://coronavirus.allmentalhealth.org/

The Salt Lake City Police Department’s crisis line at 801-580-7969.

National Suicide Prevention Hotline: (800) 273-TALK (8255)

Salt Lake Behavioral Health (801) 264-6000

University of Utah Neuropsychiatric Unit (801) 583-2000

NAMI Utah (801) 323-9900 or (877) 230-6264. NAMI Mentor phone line will continue operations from 9 a.m. to 4:15 pm Monday through Friday.

SAFE UT App – The SafeUT app can help anyone with emotional crises, bullying, relationship problems, mental health, or suicide-related issues. It’s free, confidential, and connects you to licensed clinicians, 24/7. Call 833-372-3388.

Trans Peer Support LifeLine – 877-565-8860 (3/26/20)

The Trevor Project – Priority to the LGBTQ Community – 866-488-7386 or Text START to 678678 (3/26/20)

Warmline: U of U Health for SL County residents who are not in crisis, but seeking support, engagement or encouragement 801-587-1055


Rumor Control

Coronavirous Rumor Control – FEMA has set up a page with information on the response to coronavirus (COVID-19) pandemic. Visite https://www.fema.gov/coronavirus-rumor-control.


Five myths about coronavirus – visit the Intermountain Healthcare blog at https://intermountainhealthcare.org/blogs/topics/live-well/2020/03/myths-about-coronavirus/.


Food Services

Below is a list of organizations and agencies that have announced a variety of food services in the community.

SLC Sustainability Resource Page

Utah Community Action

SLC School District Meals for Students

Salt Lake Education Foundation

Utah State Board of Education

Salt Lake County Meals on Wheels

Department of Workforce

Utahns Against Hunger resource list

No Kid Hungry

For a list of food banks good to https://www.foodpantries.org/ci/ut-salt_lake_city.

WIC is allowing substitutions at the Grocery: shorturl.at/btDL0.

Salt Lake Valley Mutual Aid: https://www.covid19mutualaidslc.com/.

Food Assistance for Seniors: https://www.uah.org/get-help/food-assistance-for-seniors.

Senior shopping hours: Smiths, Harmons, Fresh Market, Dollar General, Costco, Target, Walmart, Macey’s, Reams Food Stores, Natural Grocers, Sam’s Club, Trader Joes. Walgreens, Whole Foods, WinCo Foods, Dans, Lins.


Business Resources

We have streamlined COVID-19 resources for Salt Lake City’s business community to plan, prepare, and respond to the COVID-19 virus outbreak. There will be updates. As we follow public health guidelines and common sense, we will give Salt Lake City the best opportunity to stay resilient during this challenging economic time.

Visit our main page for more information: https://www.slc.gov/ed/covid19/

The SBA Disaster Loan Is Now Available in Salt Lake City.

Utah Leads Together Small Business Bridge Loan

Utah COVID-19 Commercial Rental Assistance Program

Chamber of Commerce: Coronavirus Small Business Issues and Solutions Guide  (Source: https://www.chamberofcommerce.org/coronavirus-small-business-guide)

The State of Utah

PPE Push Pack Request

Goldman Sachs 10,000 Small Businesses: Application for Paycheck Protection Program

IRS: Coronavirus Tax Relief and Economic Impact Payments

Americans for the Arts

UA&M COVID-19 Emergency Funding : Emergency funding available for Utah-based individual artists/creative workers and Utah-based nonprofit arts organizations.

Salt Lake County (for businesses) SLCo Business Relief Hotline 385-468-4011.

Bartender Emergency Assistance

Utah Division of Multicultural Affairs

Local First Utah

Utah Nonprofits Association at 801-596-1800


Employment

Department of Workforce Serviceshttps://jobs.utah.gov/covid19/index.html

Virtual Job Seeker Workshops: https://jobs.utah.gov/jobseeker/index.html.

If you need assistance in your language to apply for unemployement:

Call 801-526-4400
Select option 1
Enter the last 5 digits of their social security number Or the # sign
Select option 5
Wait for UI representative and tell them their language.


Consumer Alerts


Beware of phishing emails, phone calls and apps trying to defraud the people in the community by using #Covid19 concerns. Here are two examples that have come up. Don’t go to the following site, Corona-virus-ma.com. Also, the app, Coronavirusapp claims to track the virus, but will lock your phone until a ransom is paid.

Consumer complaints can be submitted at slc.gov/consumerprotection


Utah Department of Workforce Services posted an alert about COVID-19 Potential Fraud Scam. You can find it at https://jobs.utah.gov/blog/post/2020/03/26/covid-19-potential-fraud-scam-alert.


The Utah Department of Commerce Division of Consumer Protection is taking complaints about price gouging and scams. Anyone with information call 801-530-6601 or 1-800-721-7233, or online at consumerprotection.utah.gov.


Rocky Mountain Power Alert: Scammers are calling our customers and claiming to be from Rocky Mountain Power. The scammers threaten to shut off power unless you pay immediately. Don’t pay. Watch for the signs and use these tips to protect yourself and your family: http://rockymountainpower.net/scams


Federa Bureau of Investigation: Cyber criminals use fake job listings to target applicants’ personally identifiable information.


U.S. Justice Department: Report COVID-19 Fraud https://www.justice.gov/coronavirus.


Federal Trade Commission Consumer Information: Avoid Coronavirus Scams https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing.


The Federal Communications Commission COVID-19 Consumer Warnings and Safety Tips website: https://www.fcc.gov/covid-scams


The World Health Organization has added a post warning the public to stay alert of cyber criminal activity. You can find it at https://www.who.int/about/communications/cyber-security.


Volunteer Opportunities/ Where to Donate

Below is a list of organizations and community groups who have announced volunteering and donating opportunities.

Utah Food Bank

American Red Cross

Salt Lake Education Foundation: Donation page.

Fourth Street Clinic

United Way Utah COVID-19 Community Response Fund

COVID-19 Mutual Aid SLC

Tip your Server

Support Utah Dining

Silicon Slopes Serves

UServeUtah COVID-19 Donations

Utah Aids Foundation

University of Utah Relief Fund

Utah Domestic Violence Coalition

Zions Bank

The Salvation Army

Cross Roads Urban Center

Salt Lake Community College: Emergency Student Support Fund

Community Connections


Things to do!


You can download a copy of one of our information flyers here or http://www.slc.gov/mayor/wp-content/uploads/sites/51/2020/04/COVID19_Infosheet.pdf.

For a Spanish version click here or http://www.slc.gov/mayor/wp-content/uploads/sites/51/2020/04/COVID19_Infosheet_Spanish.pdf.

Are there multilingual resources and information?


Salt Lake County created an Equity for Diverse and Underserved Populations team: https://slco.org/covid-19/vulnerable-populations/


COVID-19 Resources for Immigrant Families in Utah: https://docs.google.com/document/d/1aevKgQAzK4O-dsUbLU_-xfg-TW1PohjFWAq6sbR_sqI/mobilebasic 


The International Rescue Committee (IRC) in Salt Lake City has put together a COVID-19 webpage with resources and information in multiple languages.

Click here to visit the page or go to https://www.rescue.org/announcement/covid-19-multilingual-resources-information.

If you have a Facebook account you can find additional information in multiple languages at https://www.facebook.com/ODHRSLC/.


The Utah Governor’s Office and the Utah Coronavirus Task Force have translated multiple resources in 14 languages. Go to the Utah Division of Multicultural Affairs website at https://multicultural.utah.gov/covid-19-language-accessible-resources/ or https://coronavirus.utah.gov/multilingual-resources/.

The state has added a chat feature to the Spanish Coronavirus Utah page at https://coronavirus.utah.gov/spanish-home/.

The Salt Lake County’s Office for New Americans has a list of FAQs for Immigrant Communities. You can find it at https://slco.org/new-americans/.

Are there any ADA/Disabilities Community Resources and information?

UATP Center for Persons with Disabilities is offering equipment to people, to be borrowed for up to 90 days, to help assist with communication, living independently, and to move more independently. To borrow a device call 800-524-5152 or visit http://www.uatpat.org/demo_loan.

ADA technology resources for those learning/working from home: https://utahatprogram.blogspot.com/2020/04/resources-for-people-with-disabilities.html  


COVID-19 resources for those with visual impairments: https://blindyblog.com/about-me/coronavirus/?fbclid=IwAR06FitN1I0ujhKTBAdVPlr-nb4YLekl9sTuXCvaALoXQO7bzkHt2uC9rhQ

For the Blind: Freedom Scientific is now offering JAWS, ZoomText, and Fusion free of charge for personal computers at home until June 30, 2020: https://www.freedomscientific.com/


Need COVID-19 testing, but don’t have transportation? The Salt Lake County Health Department is providing rides to symptomatic individuals who have a medical referral for testing and need a ride to drive-thru testing sites.

The service can be accessed by calling the Salt Lake County Health Department COVID-19 Information line at (385) 468-4636.  Be sure to inform the representative that you are symptomatic and need a ride to a drive-thru testing site. This resource is paid through a Salt Lake County Contract with local cab companies for residents who cannot afford the ride. 


The Disability Law Center has opened a virtual office to continue to offer its services. You can find it at http://disabilitylawcenter.org/covid-19/ . You can also reach them by phone at 800-662-9080 (toll-free),
801-363-1347 or email stat@disabilitylawcenter.org.


The Utah Parent Center: https://utahparentcenter.org/covid-19-resources-to-stay-healthy/


Utah Department of Human Services: Services with People with Disabilities. https://dspd.utah.gov/covid-19-information/.


Utah Department of Health: https://medicaid.utah.gov/.


The University of Utah, Center for Disability Services and Access: https://disability.utah.edu/.


Salt Lake Community College Disability Resource Center: https://www.slcc.edu/drc/index.aspx.


Administration for Community Living: https://acl.gov/COVID-19.


Rocky Mountain ADA Center: Resources on COVID-19 and the ADA, https://www.rockymountainada.org/resources-covid-19-and-ada


Centers for Disease Control and Preventions. COVID 19- ASL: https://www.youtube.com/playlist?list=PLvrp9iOILTQatwnqm61jqFrsfUB4RKh6J


Social Security Administration: Social Security & Coronavirus Disease (COVID-19) https://www.ssa.gov/coronavirus/.

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Should I wear a mask?

The Centers for Disease Control and Prevention is recommending people wear a cloth face covering while in public settings. The CDC also continues to emphasize the importance of maintaining the 6-foot social distancing recommendations.

Gov. Gary Herbert announced the “A Mask for Every Utahn” program that will provide 2 million masks to Utahns. Those who don’t have a mask can request one for free at https://coronavirus.utah.gov/mask/.

You can find a list of questions and answers on face cloth coverings at https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover-faq.html.

For instructions on how to make your own cloth face covering go to https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html.


Salt Lake City would like your help making masks!

Salt Lake City is seeking cloth mask donations. Beginning at 9 a.m. on Tuesday, April 14 there will be no-contact collection bins ( re-purposed and cleaned Salt Lake City garbage bins) outside of Salt Lake City’s 13 fire stations for drop off.

The locations are:

Fire Station #1 – 211 S. 500 E., 84111
Fire Station #2 – 270 West 300 North, 84103
Fire Station #3 – 2425 South 900 East, 84103
Fire Station #4 – 830 East 11th Avenue, 84103
Fire Station #5 – 1023 East 900 South 84102
Fire Station #6 – 948 West 800 South, 84104
Fire Station #7 – 273 North 1000 West, 84116
Fire Station #8 – 15 West 1300 South, 84115
Fire Station #9 – 5822 West Amelia Earhart Drive (International Center), 84116
Fire Station #10 – 785 Arapeen Drive (2250 East), 84108
Fire Station #11 – 581 North 2360 West, 84116
Fire Station #12 – 1085 North 4030 West, 84116
Fire Station #13 – 2360 East Parley’s Way (2150 South), 84109
Fire Station #14 – 3800 W. California Ave., 84104

Fire Station #15 – 248 East 600 South, 84111

The city will collect, sort, wash and inventory masks every night and distribute to first responders and essential employees, vulnerable members of the community, and persons interacting with our employees and first responders.

The masks must meet CDC guidelines and criteria for cloth masks: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html.

Should I go out into the public?

*Playgrounds, Team Sports and Group Activities

Under the direction of City administration, SLC Public Lands has updated the guidelines for team sports and group activities in our parks. We will now allow organized skill development and conditioning activities in City parks and at the Regional Athletic Complex, as long as participants are able to remain at least 10 feet away from one another.

Please note that games are not allowed yet under these requirements. Practices only.

Field reservations will be allowed starting Monday, May 18, assuming the organizers can commit to following these updated guidelines. Please call 801-972-7800 with any questions about park field reservations, or 801-972-7883 with questions about Regional Athletic Complex reservations. 

Stay Safe, Stay Active Streets

The city has opened certain streets for community recreation, such as foot and bicycle traffic, while maintaining access to local traffic. The decision followed a week-long survey in which the City asked residents for feedback on which streets they would like to see used for recreation.

Opening the streets makes it easier to maintain six feet of distance from others while recreating.  Visit the Stay Safe, Stay Active page for all the details: https://www.slc.gov/transportation/2020/04/13/stay-safe-stay-active-streets-response-to-covid-19/.


Where can I get tested?

If you have one or more of the symptoms of COVID-19 you should be tested immediately.

Test Utah: This is an initative sponsored through Silicon Slopes and public and private partners. Visit the Test Utah website for more information: https://www.testutah.com/.

COVID-19 Testing Information: You can find testing information such as test locations at https://coronavirus.utah.gov/testing-locations/.

The Wellness Bus is offering no-cost testing to those without insurance at the Sorenson Unity Center on Thursdays from 12 to 4 p.m. If someone has insurance, we will bill their insurance. All insurance plans are now covering the cost of the test. It is preferred that people make an appointment by calling (801) 747-9547, but you may come without one (preferably in their car as this is drive-thru testing). Sorenson Unity Center address: 1383 S 900 W, Glendale, 84104.

How can I avoid getting sick?

Right now the best thing you can do is take recommended steps to deter the spread of illness:

  • Stop handshaking and use other, no-contact methods of greeting
  • Regularly wash your hands
  • Create habits and reminders to avoid touching your face, and cover coughs and sneezes
  • Disinfect surfaces like doorknobs, tables, desks, and handrails regularly
  • Stay home if you are feeling sick
  • Avoid contact with anyone who is sick
  • Avoid sharing food and beverages?

Visit the Utah Department of Public Health for more tips on how to protect yourself.

For more information on alerts and guidelines at the federal level, visit https://www.coronavirus.gov/.

What if I need emergency help from police, fire, or EMS?

Call 911 if you need emergency assistance.

Salt Lake City 911 Dispatch, Fire and Police are all operating under specific protocols aimed at safeguarding the health and safety of their teams and the public.

They are prepared to assist you no matter the circumstance and will continue to respond to calls for service.

Public Safety requests that the public meets our responders outside of their homes or businesses if they are able to do so. This two-pronged approach aims to reduce the possibility of our responders being exposed and of us bringing any contaminants into your home.

The Police Department is also encouraging online reporting for non-emergencies (theft, vandalism, harassing phone calls/texts, etc.) on SLCPD.com: https://youtu.be/2z1QYePyhck

Will City services still be available ?

City Operations UPDATES

Youth and Family Summer Program Notice

Salt Lake City has temporarily suspended the YouthCity afternoon program due to the COVID-19 virus. The summer 2020 registration process is on hold. Visit the YouthCity webpage for the complete notice. https://www.slc.gov/youthandfamily/2020/04/07/summer-program-notice/


Transportation

Seventy of the city’s most heavily trafficked crosswalks will function automatically begining April 7. Pedestrians don’t need to press the crosswalk buttons. Signs will be posted this week throughout downtown and East Central neighborhoods to help people know they’re at an automated crosswalk.


Parking Enforcement

During the term of the local emergency, the City is limiting parking enforcement and collection to minimize the impact on residents who may be self-quarantined, and whose vehicles may be parked for extended periods of time on City streets.

This includes not enforcing time-limited parking on certain streets, parking prohibitions in residential neighborhoods, as well as metered parking (see bullet points below for specific ordinances). City residents can now park at meters for free and without time limitations.

Any citation issued on a car parked in a metered spot between the signing of Proclamation 4 on March 23, 2020 and the signing of Proclamation 6 will be automatically dismissed.

Here is the list of the time-restricted on street parking ordinances.

Additionally, the parking of self-contained recreation vehicles (as defined in Ord. 18.76.010) on City streets to provide a place to sleep for medical personnel, first responders, or other employees that may come into contact with COVID-19 as a result of their employment will be allowed. 

  • The vehicle must have a toilet and graywater system that does not drain into the City’s sewer/stormwater system, an independent source of power so that cords are not running from the residence, and the resident must keep ancillary equipment neat and tidy and remove all trash or other debris.

Salt Lake City Citizen Access Portal: Use this portal to Schedule/Reschedule/Cancel inspections, looking up permit details, etc.


Salt Lake City Parks & Public Lands

The Parks & Public Lands Administration and Cemetery Sexton buildings are closed to the public. Out of an abundance of caution and to further fight the spread of the virus, certain parks and trails amenities, programs, and facilities are closed to the public. For more information and to access the list of closures and changes to the City’s parks and trails, please visit slc.gov/parks/public-lands-covid-19-precautionary-measures/.

Salt Lake City Cemetery: Cemetery burial services will still be provided. The sale of graves is currently limited to sales on an as needed basis only, and presales are not being done. If you have had the death of a loved one, the Cemetery staff can assist you with the purchase of a grave. Please contact their main office number at (801) 596-5020.


SlC Lake City Golf:

Play has resumed at all courses, with adjusted operations and restrictions. Visit https://www.slc-golf.com/ to view these restrictions.  

We appreciate your patience as we have worked hard to provide a safe environment for players and employees. We ask for your continued support through adherence to the posted restrictions.


Water – Public Utilities Department

Salt Lake City drinking water from the tap is safe, reliable, economical, and meets or exceeds all federal and state safe drinking water standards. COVID-19 will not change this.

While our City recommends keeping a 4-day supply of bottled water for an emergency kit in case of a natural disaster; it is not necessary to purchase bottled water to prepare for COVID-19.


The main office at 1530 S. West Temple is closed to the public, with a few exceptions. People with development review projects seeking assistance must call ahead to 801-483- 6727 and a department employee will come to the door and take the paperwork while maintaining proper distance.

You may pay your utilities bill online, by mail or at the drop box on the north side of the building. You may also call customer service at 801-483-6900. Business hours remain the same—M-F from 8 a.m. to 5 p.m.

The Department continues to work on plans to keep revenues coming in steadily during the pandemic. Our defaults on bill pay that would typically result in a water service shutoff are right around 2,400 customers. Mayor Mendenhall has suspended water shutoffs and her emergency action continues, but we are encouraging people through social media and with reminders on our website to try and pay what they can during this challenging time.

The shutoff suspension doesn’t mean bills won’t accumulate. Director Laura Briefer and our financial and customer service teams are looking at perhaps a deferred payment plan (similar to what auto dealers and home mortgage companies have done) to help people from falling too far behind. This will also keep revenues coming in.

Our customer service team will also work with people to establish a payment plan. SLCDPU is expecting a full 10 percent decline in water sales as a result of the virus and subsequent shutdown of schools, businesses and the related unemployment. 

The Restrooms in our watershed are still closed. We do not have the staff to regularly clean and disinfect the facilities, so we have closed them until further notice. City Creek Canyon will be closed to vehicles until further notice. In a typical year, we begin an odd-even calendar day schedule for recreational use in City Creek.

Pedestrians (walkers, joggers) are always permitted, every day. But typically from Memorial Day to Labor Day, bicycles are allowed only on ODD days, and vehicles (for access to picnic sites) on EVEN days. Because of the pandemic, we did not take picnic site reservations this year, and picnic sites are closed to the public. The canyon road will be open every day until further notice only to bicyclists and pedestrians. 


Garbage and Recycle Pick up

Salt Lake City waste & recycling services are continuing uninterrupted at this time. This includes our garbage, recycling, and compost container collection, as well as the Call 2 Haul bulk waste program.

The Education Team is also out checking containers. For more information on services, please visit: https://www.slc.gov/sustainability/waste-management/.

The Household Hazardous Waste drop-off area at the Salt Lake Valley Landfill is currently closed. Please hold on to your HHW. You may use Call 2 Haul to dispose of electronics.

Please email slcwasteandrecycling@slcgov.com or call 801-535-6999 for waste questions.


Sustainability

Sustainability Energy & Environment Division: deadline for annual reporting for Salt Lake City’s Energy Benchmarking Ordinance has been extended to July 1, 2020 to accommodate disruptions to normal business operations resulting from COVID-19. Learn more at www.slcgreen.com/elevate.


Salt Lake City Council

The Council Office staff is working remotely but is checking email (council.comments@slcgov.com) and voicemail (801-535-7600) regularly throughout the day, so that we can respond quickly.

Council meetings will be held electronically. Please call our main phone line (801-535-7600) to hear a recording of upcoming agenda items and public hearings or visit the Council agendas webpage.  More information on how to attend meetings virtually, can be found here

To learn more on how the City Council is currently operating visit the Council COVID-19 Actions page https://council-covid-19-actions-slcgov.hub.arcgis.com/.


Department of Public Services

Public Services consists of 11 divisions (Administrative Services, Compliance, Facilities, Fleet, Gallivan & Special Events, Golf, Parks, Streets, Trails & Natural Lands, Urban Forestry, and Youth & Family) and continues to operate during these challenging times.

Please view https://www.slc.gov/publicservices/covid19/ to learn about each of our division’s current operations and contact information amid COVID-19. We are available to assist over the phone, by email or through SLC Mobile. However, please note that the City & County Building (City Hall) is closed until further notice due to earthquake impacts.

If you have general department questions, feel free to call (801) 535-7116 or email publicservicesinfo@slcgov.com.

Parks

Under the direction of City administration, SLC Public Lands has updated the guidelines for team sports and group activities in our parks. We will now allow organized skill development and conditioning activities in City parks and at the Regional Athletic Complex, as long as participants are able to remain at least 10 feet away from one another.

Please note that games are not allowed yet under these requirements. Practices only.

Field reservations will be allowed starting Monday, May 18th, assuming the organizers can commit to following these updated guidelines. Please call 801-972-7800 with any questions about park field reservations, or 801-972-7883 with questions about Regional Athletic Complex reservations.


Community & Neighborhoods Departments

Please go https://www.slc.gov/can/can-covid19/ for a summary of the actions the Community & Neighborhoods Department (which includes Transportation, Engineering, Housing and Neighborhood Development, Planning, Building Services and Civil Enforcement, Capitol Asset and Real Estate Services Team, and Civic Engagement Team) is taking in response to the directive to limit contact between staff, partners, and the general public as a result of the COVID-19 virus outbreak.


 Building Permit Office

The Building Permit Office at the City and County Building is closed to walk-in customers, however, building inspections staff will continue to make building inspections in the regular routine.  All online services are available for permits and plan review.  Plan review is continuing by staff working from home.   Any questions can be directed to online staff at: slcpermits@slcgov.com.

Please check our website for updates and all additional information https://www.slc.gov/buildingservices/. We will be responding to all inquiries via email at building.services@slcgov.com. If you prefer to call, please dial 801-535-7224.


Housing and Neighborhood Development

RESPONSE TO COVID-19: Please be aware we are no longer accepting walk-in business related applications, contract management, or payments.

All customers who regularly visit us in the office to make monthly payments are asked to call 801-535-7228 and make your payment using a credit card or an electronic check. We request you continue making your payments over the phone until the City returns to a normal schedule.

For all the details visit https://www.slc.gov/can/can-covid19/.


Economic Development Department

We have streamlined COVID-19 resources for Salt Lake City’s business community to plan, prepare, and respond to the COVID-19 virus outbreak. There will be updates. As we follow public health guidelines and common sense, we will give Salt Lake City the best opportunity to stay resilient during this challenging economic time.

Visit the department’s page for Business Resources for COVID-19.


Business Licensing

  • Please contact our staff, who are currently working off-site, by emailing business.license@slcgov.com or leave a message at (801) 535-7721 and a staff member will reach out.  

Salt Lake City International Airport


For those traveling: The SLC Airport has increased the use of disinfectant in high-touch areas of the airport, including moving walkways, stair and escalator handrails, doorknobs, light switches, elevator buttons, and seating areas. We have also increased the frequency that airport restrooms are sanitized. In addition, the airlines have implemented frequent cleaning of monitors. For more information, go to slcairport.com and click on the Travel Advisory.

Airport restaurants and shops: Some of the shops and restaurants at the airport are operating under reduced hours or may be temporarily closed. The concessions that are open have implemented social distancing and other measures recommended by the Salt Lake County Health Department.

Passenger pickup: Only individuals with an airline ticket, airport badge, or airport authorization will be allowed in the public areas of the airport. All drop offs and pickups must be done curbside in a designated location or in the parking garage. One individual may accompany a ticketed passenger, if the ticketed passenger needs assistance with arrival or departure.


Salt Lake City Justice Court

Please go to the webpage https://www.slc.gov/courts/ and use the emails and / or the Request to Judge form for all correspondence possible. 

The phone number to called is 801-535-6300.  Phones are open from 8:30 a.m. -11:30 a.m. and from 1 p.m. – 4 p.m.

Criminal Email:  criminalsection@slcgov.com

Jury Hotline: 801-535-6400
Jury Day Phone: 801-535-6430
Jury Email: jury@slcgov.com

Traffic Email:  traffic@slcgov.com

Small Claims
Email: smallclaims@slcgov.com

Salt Lake Court accepting charitable donations in place of fines

The Salt Lake City Justice Court will now accept donation receipts from select charitable organizations in place of fines, fees and community service hours from offenders who are ordered to pay the court.

Anyone who owes the court can pay their debts by donating to either Shelter the Homeless or the Salt Lake Education Foundation’s Emergency Relief Fund, or they can volunteer with select organizations involved in fighting COVID-19.


Recorder’s Office

Claims can be mailed to: Salt Lake City Recorder P.O. Box 145515 Salt Lake City, Utah 84114-5515.


Salt Lake City Library

All City library locations will remain closed until further notice. Please visit the library’s website for frequently asked questions regarding operations. You can find it at https://about.slcpl.org/faq.

The library is asking patrons to hold on to any checked out materials until they re-open. As always, The City library does not charge late fees.

To contact library staff with general inquiries, comments, or feedback go to https://about.slcpl.org/contact-us.


Gallivan Center/ Special Events

Events at the Gallivan Center are cancelled until further notice. The Excellence in the Community Concert series will continue via Facebook Live, Wednesdays at 7 p.m. The Gallivan Center is also encouraging residents to support local businesses through its Support Local Bingo challenge. Download the card here.

[accordion title= "What public transportation options are available now?"]

Visit the UTA website at https://www.rideuta.com/Rider-Info/Coronavirus-COVID-19-Updates for the latest transit changes. As part of the ongoing effort to limit the spread of the COVID-19 virus, keep everyone safe and ensure fiscal responsibility, UTA will be reducing service temporarily beginning April 5, 2020.

The decision to temporarily reduce service did not come easily. However, after evaluating the situation and closely monitoring ridership, UTA has decided to focus resources on providing critical service for those who depend on them for their essential travel needs at this time.

This will impact service on the Frequent Transit Network, a partnership between UTA and Salt Lake City. UTA has also implemented additional disinfecting and social distancing measures to keep riders and operators safe. Many essential workers in our community, such as healthcare and grocery store employees, depend on the continued operation of transit services.


In coordination with Governor Gary Herbert’s “Stay Safe, Stay Home” directive and Salt Lake City Mayor Erin Mendenhall’s proclamation implementing the directive, GREENbike, a local nonprofit bike-share program, is offering $0.01 annual memberships to all essential workers.

These workers include:

  1. Health care professionals.
  2. Law enforcement officers and first responders.
  3. Faith leaders and workers, including an official, worker, or leader in a house of worship or other places of religious expression or fellowship.
  4. Employees of charitable and social services organizations.
  5. Grocery clerks and all grocery store employees.
  6. Restaurant employees and drivers offering take-out and delivery options.
  7. Bank employees.
  8. Gas station employees.
  9. All Utah residents unable to telework.

Learn more (https://greenbikeslc.org/covid19) or visit greenbikeslc.org/join to purchase an annual pass using the promo code Essential2020.

I'm worried about my neighbor. How can I help?

The City is organizing to support our neighbors through local, community-network assistance and we’re asking for your help.

First, if you haven’t already, make sure you have your neighbors’ contact information so you can call, text or email them. Talk with them about emergency planning, whether anyone in the household has unique needs like essential prescriptions or medical care, and how you might be able to help one another should this situation escalate.

You can also visit https://nextdoor.com/ to connect with your neighbors.

If you are able to assist a neighbor who needs help during this time, use this form we’ve created to let them know all the ways in which you are able to help them:

To download click here. For a copy in Spanish click here.

What if I can’t pay my rent or mortgage?

Check out the compiled list of frequently asked questions and our housing AMA below.


Click here to download the PDF of the FAQ.

Resources for Renters

  • Utah DWS made available a Pandemic Rental Assistance flyer for renters who  are not receiving unemployment benefits or, due to circumstances related to COVID-19, are unable to pay rent.
  • Utah Legal Services: What Renters Need to Know if They Receive an Eviction Notice View on YouTube
  • Self-Help Resources from the Utah State Courts: What Renters Need to Know View on YouTube
  • You can download the 2020 Renter Toolkit available in English & Spanish. If you would like to receive hard copies, please email Francisca Blanc at fblanc@utahhousing.org
  • For COVID-19 Resources, please visit our web page. Please, let us know if you have additional resources that we need to add to our list. 
  • For community resources, individuals need to dial 211 to connect with organizations in their communities.

Resources for Utah Housing Coalition Members

Enterprise launched a Covid-19 response program, Emergency Action for Resident and Partner Stability, to provide relief funding and assistance to low-income renters and affordable housing providers.

The program offers nonprofit community partners flexible support, including emergency grants of up to $150,000 to help organizations stay afloat and meet the immediate needs of the families and individuals they serve; immediate and long-term guidance on resilience planning and financial strategies; and aid for organizations seeking critical government relief funds and other interventions that can help address resident and community needs.

This multi-million dollar philanthropic effort is led by an initial $2 million contribution from the Wells Fargo Foundation as part of its $175 million commitment in response to Covid-19, as well as substantial contributions from Ballmer Group and Center for Disaster Philanthropy. Enterprise also contributed $1.4 million of its own resources to the program to help meet the overwhelming demand. For more information, visit Enterprise’s Covid-19 news and information hub today. 

What am I supposed to do if I can’t work or if my business is suffering?

If you own a small business in Salt Lake City, the State of Utah has developed bridge funding until the U.S Small Business Administration (SBA) federal assistance programs are up and running.


The Federal Reserve and our Federal Government have approved the CARES Act, including a $10,000 grant advance through the SBA Economic Injury Disaster Loan and the Paycheck Protection Program. View an overview of the CARES Act at https://www.slc.gov/ed/sbaemergencyloan/, or visit https://www.sba.gov/funding-programs/disaster-assistance to apply.

If you have been furloughed or laid off, visit the Utah Department of Workforce Services at https://jobs.utah.gov/ for resources including access to unemployment benefits, food, energy, and medical assistance, as well as job postings.

If you can’t work because you need to take care of a sick family member, you may be eligible for Family Medical Leave Act job protections. View more information about the Family Medical Leave Act at https://www.dol.gov/general/topic/benefits-leave/fmla.

I need help with childcare. What do I do?

Currently the State has subsidy resources for low-income, working parents:

Click here or go to http://www.slc.gov/mayor/wp-content/uploads/sites/51/2020/03/ccfaqparents.pdf to read FAQs the Department of Workforce Services and the Utah Department of Health put together on childcare options.

What are City policies for employees in light of COVID-19?

Please visit our HR page here.

What if I have additional questions?

This Utah Coronavirus information hotline is a central resource for the public’s questions about COVID-19. You can call them at 1-800-456-7707

If you have a specific City-related question please reach out to us here or https://www.slc.gov/mayor/contact-and-requests/.


If you missed the April 15, 2020 Salt Lake City COVID-19 Ask Me Anything Session, you can watch it at: https://youtu.be/wyUQpWLBNvs.


You can stay up to date on the latest Salt Lake City government news and information related to COVID—19 by following:

www.Youtube.com/SLCtvMedia

@SLCgov Facebook – https://www.facebook.com/SLCGovernment/

@SLCgov Twitter – https://twitter.com/SLCgov

@SLCgov Instagram – https://www.instagram.com/slcgov/

Nextdoor – https://nextdoor.com/agency-detail/ut/salt-lake-city/city-of-salt-lake-city/

Reddit – https://www.reddit.com/r/SaltLakeCity/

What if I believe the County's Health Order is not being followed?