To keep pace with rising equipment, operations, and recycling costs, the City is raising monthly fees on waste collection beginning in July 2021. See below menu for details on the rate increase.
To inform this rate increase, in late 2019, the Sustainability Department undertook a community engagement effort through an online survey to solicit feedback on waste services, rates, and how often residents preferred to see rate increases. See below for the survey summary and results. We also undertook a “gaps analysis” to solicit feedback from populations and neighborhoods that had lower response rates to the online survey.
Why is a Rate Increase Needed?
The Sustainability Department’s Waste & Recycling Division operates as one of the City’s Enterprise Funds (the Refuse Fund), meaning it is sustained solely through service fees. While these are collected through residents’ Public Utilities bills under the “Container” line item, please contact the Waste and Recycling customer service team with any questions at 801-535-6999.
The Refuse Fund cannot be used to support any other City services. Similarly, waste & recycling services are not supported by the General Fund.
A rate increase allows us to continue providing high-quality service while bolstering our critical cash operating reserve, as recommended by the City’s Finance Department. A healthy operating reserve allows us to be resilient and provide uninterrupted waste collection services during emergency events like the recent wind storm or COVID-19 pandemic of 2020.
Rates have not been raised since 2015, while the cost of doing business has gone up over that time.
Therefore, to meet our operational needs, a rate increase was proposed in spring of 2019. It was deferred. After conducting extensive public engagement in fall of 2019, the Sustainability Department again proposed this needed rate increase in early 2020. However, as the COVID-19 pandemic took hold, we deferred the rate increase due to potential economic impacts on ratepayers.
As the economy continues to improve in 2021, a rate increase of 12% was proposed and approved by the City Council for Fiscal Year 2022 (July 2021 – June 2022) to stabilize the Refuse Fund. Rate increases for several years may be needed to reach a healthy cash operating reserve.
Rate Increase Timeline
|November – December 2019||Community input was collected through survey.|
|December 2019||Additional in-depth community outreach occurred.|
|Sustainability Department compiled and shared survey results & community feedback.|
|January 2020||The Sustainability Department developed a budget proposal and proposed rate increase using survey feedback and internal budget analysis.|
|July 2020||Proposed rate increase is delayed due to the COVID-19 pandemic.|
|Early Spring 2021||The Sustainability Department developed a budget proposal and proposed rate increase using survey feedback and internal budget analysis.|
|Late Spring 2021||City budget process occurs:|
– A rate increase of 12% on all garbage container sizes is proposed. See below menu for details.
– The Finance Department reviewed Sustainability budget proposal and proposed rate increase.
– The Mayor’s Office reviewed, made amendments, and incorporated potential rate increase into overall proposed budget sent to City Council.
|May 2021||The City Council reviewed proposed Salt Lake City Budget Recommendations through the budget process.|
|June 2021||City Council approved the proposed waste rate increase as part of the Citywide budget.|
|July 2021||Rate increase will take effect.|
Questions? Please contact us at firstname.lastname@example.org or call 801-535-6999.
Adopted Fee Increases Fiscal Year 2022
In Fiscal Year 2022, the Sustainability Department proposed a rate increase of 12% across garbage container sizes. This was approved by the City Council in the FY22 Citywide budget. These fees will take effect in July 2021:
|Container||Current Fee||Proposed Monthly Fee||Monthly Increase||Annual Increase|
|90 gallon garbage||$21.00||$23.50||$2.50||$30.00|
|60 gallon garbage||$17.75||$19.75||$2.00||$24.00|
|40 gallon garbage||$13.75||$15.50||$1.75||$21.00|
Online Survey Results
- The survey was open from the end of October – December 8.
- We received 6,210 responses to the survey and over 12,000 comments in corresponding open-comment fields.
- 95% of respondents ranked it as Very or Somewhat Important that the City continue offering curbside recycling.
- 97% of respondents ranked it as Very or Somewhat Important that the City continue offering curbside compost/yard waste collection.
- 22% of respondents had used the Call 2 Haul program since its inception with 70% ranking their experience as Very or Somewhat Satisfied.
- 80% of respondents did not feel the City needs to provide additional green waste collection services beyond what is available through Call 2 Haul and the extra compost container year-round program.
- 84% of respondents felt that allowing each household to choose the garbage container size they want is a fair way to incentivize waste reduction.
- 80% of survey respondents supported a small and steady fee increase each year rather than a larger, periodic fee increase.
- When asked whether the City should be looking at cutting waste services to avoid raising fees as much, 20% of respondents said yes and 65% said no. 15% were unsure.
To see the data visualization of the multiple choice questions in the survey, along with the top comment categories for the open comment fields, download the rates survey results PDF.
In addition to the multiple choice questions, we received over 12,000 responses in the open comment fields across nine questions. The Sustainability Department staff read and categorized each comment. A summary of the most frequent comment categories to the open-ended comments is provided after each corresponding multiple choice question in the rates survey results.
You can view the complete anonymous responses for the open comment field questions below:
Although the response to the online survey was robust, we recognized that more in-depth outreach with certain populations was very important. After analyzing the online survey results, the Sustainability Department worked through a community consultant to engage in focus group conversations and surveys in specific areas.
- Capitol Hill Community Council
- Westpointe Community Council
- Poplar Grove – Sorenson Community Center
- 84111 area of west of Liberty Park – Outreach to Liberty Elementary and Community Learning Center
Gaps Analysis Findings
The findings from the gaps analysis were similar to the results from the larger community survey:
- 51% of residents surveyed had the 90 gallon can, 33% the 60 gallon can, and 16% the 40 gallon can.
- (The true breakdown among all Salt Lake City curbside waste customers is: 75% of residents have the 90 gallon can, 13% have the 60 gallon, and 22% have the 40 gallon).
- 64% thought it was fair to have different prices for different sized cans.
- 82% were satisfied with Salt Lake City’s waste services.
- 71% use their recycling can weekly.
- 87% thought the city should keep the curbside recycling program.
- 78% used the brown compost can.
- 53% had not used Call 2 Haul.
- 35% had used Call 2 Haul — all offered positive feedback, with one comment stating that crews did not come when they said they would.
- 64% preferred the slow and steady fee increase.
- 10% said a fee increase would be a hardship.
Who We Are & What We Do
Salt Lake City’s Sustainability Department is passionate about all aspects of waste management—from maintaining a top-notch operation, to creating innovative programs for waste diversion.
The Waste & Recycling Division employs approximately 60 people and is responsible for refuse collection services for roughly 42,000 households in Salt Lake City.
These households include single-family, duplex, and triplex homes.
One of our sustainability goals is to achieve “Zero Waste by 2040,” which means all waste is recycled, reused, or composted instead of being sent to a landfill.
The main responsibilities of the Waste & Recycling Division include:
- Operating the weekly curbside collection programs for approximately 42,000 Salt Lake City residential homes and 650 small businesses and multi-family properties. This includes garbage, recycling, yard waste/compost, seasonal services, and bulk waste collection. We also partner with Momentum Recycling on glass recycling services.
- Educating and engaging the public to improve recycling rates and decrease contamination of the recycling and compost programs.
- Overseeing outreach for and compliance with other community waste programs, including Construction & Demolition Waste, Business & Multi-Family Recycling, and Special Events
- Supporting internal City divisions with waste diversion and operations.
Stay in the loop
Where Does Your Money Go?
Residents pay a monthly fee for waste services (see the “Container” line item on Public Utilities bills, as shown below). There are 12 billing cycles per year. Even though you pay for waste and recycling services on the Public Utilities bill, please reach out to our customer service team for questions or feedback at 801-535-6999.
When averaged per household per month, ratepayer fees support the following waste programs.
Question: Can’t we just save money by getting rid of the recycling or the yard waste/compost programs?
Answer: Unfortunately, no. A household’s overall waste wouldn’t decrease if the recycling and yard waste bins were removed. Instead, items that were previously placed in the blue or brown bins would now be put in the garbage. Those items would still need to be hauled away, which still requires trucks, containers, and staff. To add to the cost, the previously-recycled or -composted items would now be dumped as garbage at the Landfill, which raises our garbage tipping fees. In the end, costs would NOT decrease proportionately by eliminating the recycling or compost programs. Instead, the City would face higher short-term and long-term garbage costs for all that extra green waste and recyclables being thrown away.
Question: How much material is recycled each month in Salt Lake City?
Answer: Check out the most recent diversion report from our single-stream recycling processor. This includes plastic, paper, metal cans, and cardboard.
Question: How much does recycling cost?
Answer: Recycling is a commodity market, so sometimes it returns revenue to the city, while at other times it costs money to recycle. Recycling currently costs the city money. In 2019, recycling tipping fees were 4.8% of total waste & recycling expenses.
Downsize your garbage can or sign up for glass recycling
To sign up for curbside glass recycling or request a smaller garbage can (we offer 90, 60, and 40 gallon sizes), please call us at 801-535-6999 or visit the online Salt Lake City Public Utilities bill portal.