Public Utilities

Customer Service: (801) 483-6900 | Report Emergency: (801) 483-6700

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Explain My Bill

Breaking down your bill

We read city meters and bill our customers monthly. The monthly bill includes charges for water service, garbage pickup, sewer service, a stormwater charge, street lighting, and a franchise fee of 6 percent of the water, sewer, and stormwater charges.

Customers living outside city boundaries are billed for water service only.

Bills are due 21 days after the mailing date.

If service is terminated because of a past due bill or rules violations, before service is restored, a reconnection fee will be assessed and collected in addition to the delinquent amount.

If you need assistance in understanding your bill, please contact a Public Utilities Customer Service representative by calling 801-483-6900 on weekdays between 8am-5pm.

The Salt Lake City Council updates information on fees annually when setting the City’s budget. For current fees for culinary water, sewer, stormwater/flood control, street lights and trash collection and recycling, please visit here.

Franchise Fee

Most cities charge franchise fees to utilities operating within their jurisdiction. Salt Lake City charges a 6 percent franchise fee on water,  sewer and stormwater charges billed to city residents. This fee reimburses the city for use of its streets for pipelines that supply customers with water, sewer and stormwater service. The money from this fee goes into the city’s general fund to provide funding for parks and streets as well as fire and police protection.

Trash Collection

Salt Lake City furnishes each residential housing unit a wheeled trash container. The container should be placed curbside on collection by 7:00 a.m. on your pickup day.

The trash fee is included on the water utility bill. For information other than billing (trash pickup times, getting an extra garbage container, recycling, holiday pickup schedules and more), please reach out to the Department of Sustainability.

Abatements (Utility Bill Reductions)

Customers who qualify for the Salt Lake County Tax Abatement Program are eligible for a reduction in their water, garbage and storm water charges. Call Salt Lake County at 385-468-8300 Option #2 for abatement information, or visit here for more information.

Additional Resources