Salt Lake City

Public Utilities

Customer Service: (801) 483-6900 | Report Emergency: (801) 483-6700

Utilities and Services

Welcome to Salt Lake City Department of Public Utilities

Resilience, readiness and a legacy of service

Established in 1876, the Salt Lake City Department of Public Utilities is the oldest retail water provider in the West. We are committed to serving our customers and protecting our environment by delivering high-quality drinking water, managing flood control and storm water, collecting and treating wastewater to standards that exceed EPA regulations, and maintaining and enhancing public street lighting. We actively protect our source waters in the Wasatch canyons watershed and promote conservation through efficient water use.


UTILITY EMERGENCIES(801) 483-6700

(i.e. water quality, water main breaks, sewage backup, flooding, or illegal dumping)

Customer Service – (801) 483-6900

(i.e. water quality, billing inquiries, water meter turn on/offs, and any further questions about your utilities)

Street Lights – 7:00am to 4:00pm – (385) 213-5279, emergency – (816) 215-5807


Utilities and Services

Conservation

Population growth, climate change and even short-term weather fluctuations have an impact on our water supply. Our water conservation planning and programs are critical in addressing those impacts.

For more information about our Conservation efforts click here!


  • Water Conservation Program Manager: Stephanie Duer
  • Email: stephanie.duer@slcgov.com
  • Phone: 801-483-6860

Customer Service

Our Customer Service Department can assist you with making changes or answering questions on your utility bill.

For more information about paying your bill click here!


  • Office hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
  • Phone: (801) 483-6900

Development Services

Public Utilities Development Services is available for assistance regarding a variety of services, including:

  • New Construction Review Permits and Agreements
  • Water and Sewer Repair Permits
  • Inspection and Survey Scheduling
  • SWPP/NOI Permits
  • Property Management
  • Certificate of Occupancy
  • Public Utilities Bond Requirements and Release
  • Floodplain Development Permits
  • Riparian Protection Permits
  • Development Review Team (DRT)

For more information about Development Services click here!


  • Office hours: Monday – Friday, 8:30 a.m. – 4:00 p.m.
  • Email: pudevserv@slcgov.com
  • Phone: (801) 483-6727

Drinking Water Quality

In keeping with federal, state, city and our own agency rules and guidelines, our Water Quality team strives to protect our water supplies, our water quality and safety, and to deliver this life-giving resource without interruption or compromise.

For more information about our efforts to treat and deliver drinking water click here!


If you have any questions or concerns about your drinking water, we want to hear from you.

  • Water Quality Regulatory Program Manager: Arlene Larsen
  • Email: arlene.larsen@slcgov.com
  • Phone: (801) 483-6832

For water quality complaintscall our 24-Hour emergency dispatch service: (801) 483-6700

Engineering

Public Utilities’ engineering team is responsible for accurate inventory on the condition of all physical assets, from pipes and pumps to water treatment and wastewater reclamation facilities. Engineers also head up capital improvement projects, working to make timely and cost-efficient repairs or replacements of facilities and other infrastructure. In every capital improvement project, engineers work to operate quickly and efficiently, while prioritizing public health and safety on each job.

For more information about our efforts to treat and deliver drinking water click here!

Finance

Our Finance and Accounting Team is responsible for all financial functions for Public Utilities’ four enterprise funds: Water, Wastewater, Stormwater and Street Lights.


  • Customer Service Contact Info
  • Email: slcpu@slcgov.com
  • Phone: (801) 483-6900

GIS Mapping & IT

Our GIS & IT Division is responsible for mapping, spatial analysis, and information technology related to utilities, engineering, and watershed.

For more information, available maps, and blue stake information click here!


For assistance, questions, and PDF Utility Map Requests please email us: PublicUtilitiesGIS@slcgov.com

Media and Public Relations

The Communications team is responsible for handling all media inquiries.To reach our Communications and Engagement Manager, please contact holly.mullen@slcgov.com or call (801) 483-6757.

Please feel free to follow us on social media for project updates and news:

FBhttps://www.facebook.com/slcpu/

Twitter: https://twitter.com/SLCPU (@slcpu)

IG: https://www.instagram.com/slcpu/   (@slcpu)

Storm Water Services

Storm water management is essential in reducing localized flooding, and it improves water quality in our streams and lakes. Public Utilities has built and maintains an intricate storm drain system throughout the City.

For more information on our Stormwater Services click here!


For street flooding or illegal discharge/dumping into storm drains: call our 24-Hour emergency dispatch service: (801) 483-6700

Street Lights

Public Utilities manages and maintains more than 15,500 street lights in Salt Lake City.

For more information on our Street Lighting click here!


  • Street Lighting Engineer: Dave Pearson
  • Email: david.pearson@slcgov.com
  • Phone: (801) 483-6738

For street light issues between 7:00am and 4:00pm call (385) 213-5279 or after hours call (816) 215-5807

Wastewater Services

Salt Lake City the Department of Public Utilities collects and treats wastewater for approximately 200,000 Salt Lake City residents and customers.

Sanitary Sewer Management Plan (SSMP) – PDF


For sewage backup or odor complaints call our 24-Hour emergency dispatch service: (801) 483-6700

Water Reclamation

Water reclamation is the process of treating wastewater into reusable water that can be used again or safely returned to the environment. Our Water Reclamation Facility is the City’s only wastewater treatment plant and services more than 200,000 customers.

For more information regarding water reclamation or construction of the new water reclamation facility click here!


  • Water Reclamation Manager: Jamey West
  • Email: jamey.west@slcgov.com
  • Phone: (801) 799-4000

Watershed

The towering Wasatch Mountains east of Salt Lake City are home to some of the cleanest source waters in the nation. Lakes and streams within this watershed provide nearly 60 percent of drinking water to approximately 360,000 people in Salt Lake City and the cities of Cottonwood Heights, Holladay, Millcreek and parts of unincorporated Salt Lake County. Public Utilities’ dedicated protection and management of the canyon’s watershed helps keep your drinking water clean and affordable. By starting out with cleanest-possible source waters, we are better able to protect public health and safety.

For more information on our Watershed click here!


Phone: (801) 483-6705