Salt Lake City

Public Utilities

Customer Service: (801) 483-6900 | Report Emergency: (801) 483-6700

  1. SLC.gov
  2. Public Utilities

Important Notice COVID-19: Hours open on a very limited basis

With concern for public and employee safety during COVID-19, our main facility at 1530 S. West Temple in Salt Lake City is open on a limited basis. Please note that symptomatic customers will not be allowed to enter the building.
Customer Service: In-person service is not available. For bill payment, account questions, or to purchase a Hive pass please call Customer Service at 801-483-6900 or contact us at visit https://www.slc.gov/utilities/pay-my-bill/. Please feel free to use the payment drop box (red fire hydrant) located at Northside of our building for non-cash payments.
Development Services: In person service hours are 8:30am to 4:00pm. Phone access is available from 8:30am to 5:00pm Monday-Friday at 801-483-6727. Email assistance is available at pudevserv@slcgov.com.
For permits, such as Sewer Repair/Demo/Water Service and Storm Water NOI’s, one customer at a time will be allowed to enter the building. Please call from the parking lot for assistance and direction 801-483-6727.
For Plan Review, walk in reviews are currently suspended.
-For projects located within Salt Lake City boundaries plan review submittals must be submitted on line at https://www.slc.gov/buildingservices/
-For projects located outside SLC boundaries, but within SLCDPU water service area, please call 801-483-6727 for direction to drop off or pick up plans.

News and Updates

Call to set up a payment plan

Posted on: March 9th, 2021

We know the COVID-19 economy has challenged many of our ratepayers. If you are behind on your Public Utilities bills and are having trouble paying, please call us as soon as possible. Our customer service team can set up a monthly payment plan based on your ability to pay. So long as you keep current […]

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East West Waterline Construction

Posted on: January 11th, 2021

Phase I has been completed and Phase II will begin shortly. Construction is anticipated for Winter 2021 through Summer 2022 and will take place near 900 East, Forest Dale Golf Course, and Highland Drive. Please visit https://www.slc.gov/utilities/east-west-water-line/ for a more detailed project overview.

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Rose Park project update

Posted on: July 14th, 2020

We’re excited about progress on our Rose Park Jordan River Watershed project at 1000 North and Cornell Street, even though COVID19-related supply delays have pushed back completion to spring 2021. Still, work continues 6 days a week. This stormwater quality project will include community benefits, like the ADA-compliant observation deck and aeration waterfall. 

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Water Check: Save H2O

Posted on: June 4th, 2020

It’s simple–and free–to test your outdoor watering levels for maximum efficiency and conservation. Salt Lake City Public Utilities works regularly with Utah State University’s Center for Water Efficient Landscaping CWEL), and we highly recommend registering for their Water Check program. You’ll get a customized irrigation plan and learn effective watering technique. A lower water bill […]

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