Salt Lake City

Public Utilities

Customer Service: (801) 483-6900 | Report Emergency: (801) 483-6700

Important Notice COVID-19: Hours open on a very limited basis

With concern for public and employee safety during COVID-19, our main facility at 1530 S. West Temple in Salt Lake City is open on a limited basis. Please note that symptomatic customers will not be allowed to enter the building.
Customer Service: In-person service is not available. For bill payment, account questions, or to purchase a Hive pass please call Customer Service at 801-483-6900 or contact us at visit https://www.slc.gov/utilities/pay-my-bill/. Please feel free to use the payment drop box (red fire hydrant) located at Northside of our building for non-cash payments.
Development Services: In person service hours are 8:30am to 4:00pm. Phone access is available from 8:30am to 5:00pm Monday-Friday at 801-483-6727. Email assistance is available at pudevserv@slcgov.com.
For permits, such as Sewer Repair/Demo/Water Service and Storm Water NOI’s, one customer at a time will be allowed to enter the building. Please call from the parking lot for assistance and direction 801-483-6727.
For Plan Review, walk in reviews are currently suspended.
-For projects located within Salt Lake City boundaries plan review submittals must be submitted on line at https://www.slc.gov/buildingservices/
-For projects located outside SLC boundaries, but within SLCDPU water service area, please call 801-483-6727 for direction to drop off or pick up plans.

News and Updates

COVID-19 closure of City Creek Canyon restrooms

Posted on: March 31st, 2020

City Creek Canyon, in our Salt Lake City watershed, is a beautiful spot for a socially distant walk/run/bike ride. Today, in keeping with measures to protect the public and our employees during the COVID-19 pandemic, we closed, until further notice, all canyon restrooms from the entrance through site 17. We want you to enjoy the […]

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Quake did NOT impact water supply or quality

Posted on: March 18th, 2020

Re: Today’s 7:09 a.m. earthquake. Water supply and quality have not been impacted. We anticipate no water shut-offs or boil orders for the community. Our team has been diligently assessing our water, wastewater, stormwater and street lighting infrastructure since early this morning. Our dams and reservoirs are intact and safe. We have responded to a […]

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Rain barrels: Not intended for drinking water storage

Posted on: March 9th, 2020

During the outbreak of COVID-19 (coronavirus) some residents have contacted Salt Lake City Department of Public Utilities (SLCDPU) asking if the rain barrels we sell for rain water conservation are safe for drinking water storage. SLCDPU, along with manufacturer Great American Rain Barrel Company, advise people to follow the manufacturer’s directions and to store rain […]

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Magical mappers

Posted on: February 27th, 2020

Mapping is an essential service of our Department and public utilities service. And no one does it better than our Geographical Information Systems (GIS) team. At this week’s annual UGIC Maps on the Hill event at the State Capitol Rotunda, government, business and industry reps featured their innovative mapping techniques and gave the public and […]

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