Salt Lake City

Public Utilities

Customer Service: (801) 483-6900 | Report Emergency: (801) 483-6700

Important Notice COVID-19: Hours open on a very limited basis

With concern for public and employee safety during COVID-19, our main facility at 1530 S. West Temple in Salt Lake City is open on a limited basis. Please note that symptomatic customers will not be allowed to enter the building.
Customer Service: In-person service is not available. For bill payment, account questions, or to purchase a Hive pass please call Customer Service at 801-483-6900 or contact us at visit https://www.slc.gov/utilities/pay-my-bill/. Please feel free to use the payment drop box (red fire hydrant) located at Northside of our building for non-cash payments.
Development Services: In person service hours are 8:30am to 4:00pm. Phone access is available from 8:30am to 5:00pm Monday-Friday at 801-483-6727. Email assistance is available at pudevserv@slcgov.com.
For permits, such as Sewer Repair/Demo/Water Service and Storm Water NOI’s, one customer at a time will be allowed to enter the building. Please call from the parking lot for assistance and direction 801-483-6727.
For Plan Review, walk in reviews are currently suspended.
-For projects located within Salt Lake City boundaries plan review submittals must be submitted on line at https://www.slc.gov/buildingservices/
-For projects located outside SLC boundaries, but within SLCDPU water service area, please call 801-483-6727 for direction to drop off or pick up plans.

News and Updates

Call to set up a payment plan

Posted on: August 18th, 2020

We know the COVID-19 economy has challenged many of our ratepayers. Mayor Mendenhall’s series of pandemic-related emergency declarations in Salt Lake City included suspension of water service shut offs for non-payment. However, that suspension has been lifted and shut offs are again being employed. If you are behind on your Public Utilities bills and are […]

Read More

Rose Park project update

Posted on: July 14th, 2020

We’re excited about progress on our Rose Park Jordan River Watershed project at 1000 North and Cornell Street, even though COVID19-related supply delays have pushed back completion to spring 2021. Still, work continues 6 days a week. This stormwater quality project will include community benefits, like the ADA-compliant observation deck and aeration waterfall. 

Read More

Water Check: Save H2O

Posted on: June 4th, 2020

It’s simple–and free–to test your outdoor watering levels for maximum efficiency and conservation. Salt Lake City Public Utilities works regularly with Utah State University’s Center for Water Efficient Landscaping CWEL), and we highly recommend registering for their Water Check program. You’ll get a customized irrigation plan and learn effective watering technique. A lower water bill […]

Read More

We have rain barrels

Posted on: June 4th, 2020

We have a limited number of rain barrels available for public purchase. They sell for $68. To purchase, please call our Customer Service team, Monday through Friday, 8 a.m. to 5 p.m. 801-483-6900, ext. 2. Note: COVID-19 safety restrictions are in place at our building. Customer Service representatives will explain the rain barrel pickup process.

Read More

Public Engagement Events

Category

Month

The Team